PS Invest PTY LTD is seeking a Motel Receptionist to join our hospitality team in Yass NSW.
This is a full-time position that serves as the first point of contact for our guests, playing a crucial role in delivering exceptional customer service and ensuring smooth day-to-day operations at our motel.
As a Motel Receptionist, you will be the facade of our establishment, responsible for creating welcoming first impressions and maintaining high standards of guest satisfaction.What you'll be doingGreeting guests upon arrival and providing a warm, professional welcome to the motelProcessing check-ins and check-outs efficiently whilst maintaining accuracy with bookings and recordsManaging room allocations and responding to special requests from guestsHandling guest enquiries and resolving complaints professionally and courteouslyProcessing payments and managing the front desk cash registerBooking accommodation for guests and answering questions about local attractions and services in YassMaintaining detailed records of guest information and preferencesEnsuring the front desk area remains tidy, organised and welcomingAnswering telephone calls and responding to email enquiriesLiaising with housekeeping and maintenance teams to ensure guest satisfactionPerforming general administrative duties and assisting with front office operationsStock handling and order as required monthly or weeklywill require to perform laundry duties as part of the role.Ability to work both independently and as part of a collaborative teamWhat we're looking forProven experience in a front office, reception or customer service role,



preferably within the hospitality industryExcellent communication and interpersonal skills with the ability to engage confidently with diverse guestsStrong organisational abilities and attention to detail when managing bookings and recordsProficiency in using computer systems and motel management software (training provided if necessary)Ability to remain calm and professional when handling guest complaints or challenging situationsA friendly, welcoming demeanour and genuine passion for delivering outstanding guest serviceReliability and punctuality with the flexibility to work shifts including weekends and public holidaysBasic numeracy skills for handling cash transactions and billingWhat we offerPS Invest PTY LTD is committed to creating a supportive and rewarding workplace for our employees.
We offer competitive remuneration, ongoing training and development opportunities to help you advance your career in hospitality.
We value work-life balance and aim to provide versatile scheduling where possible.
Our team enjoys a positive, inclusive work environment where your contribution is recognised and appreciated.
This is an onsite live in role accommodation is provided.About usPS Invest PTY LTD operates quality motel accommodation in regional New South Wales.
We are dedicated to providing guests with comfortable, welcoming experiences and maintaining high standards of hospitality.
Our team is passionate about delivering exceptional service and creating memorable stays for our visitors.
We pride ourselves on our friendly atmosphere, attention to detail, and commitment to excellence in all aspects of our operation.If you are enthusiastic about hospitality and guest services, we would like to hear from you.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Motel Receptionist (New South Wales)
🏢 PS Invest
📍 New South Wales