Position OverviewThe Remote Luxury Booking Consultant is responsible for coordinating high‐end travel arrangements and curated experiences for clients.
This role works directly with travelers and preferred suppliers to plan, confirm, and manage luxury bookings that align with client preferences and expectations.
The consultant ensures accuracy, professionalism, and a seamless booking experience from initial inquiry through completion of travel.Client Consultation & ServiceServe as the primary point of contact for clients seeking luxury travel arrangements and experiencesAssess client needs, preferences, timelines, and budgets to recommend suitable travel optionsLuxury Booking & CoordinationResearch and secure accommodations, transportation, tours, and related travel servicesCoordinate travel details including itineraries, confirmations, and supplier communicationsSupplier & Vendor LiaisonCommunicate with hotels, resorts, cruise lines, and other travel vendors to confirm availability and detailsMaintain professional relationships with travel partners to ensure service qualityDocumentation & SchedulingManage booking records, confirmations, and client documentationAssist with scheduling travel components such as accommodations and transfersQuality AssuranceReview booking details for accuracy and compliance with client requestsAddress and resolve booking‐related issues in a timely and professional mannerIndustry AwarenessStay informed on luxury travel trends, destinations, and service enhancements to better support clientsSkills & QualificationsNo prior experience required; training is providedStrong written and verbal communication skillsHigh attention to detail and organizational abilityAbility to manage multiple client requests efficientlyProfessional demeanor with a customer‐focused mindsetComfortable using online booking platforms, scheduling tools,



and basic office softwareAbility to work independently in a remote environmentEducation RequirementsHigh school diploma or equivalentRecycle Central, part of the IWS Group is a leading resource recovery facility operating facilities at Cardiff and Kurri Kurri.
As part of the IWS Group, we are growing a business with a great workplace environment.The RoleWe are looking for an organised and customer‐focused Customer Service & Bookings Agent to join our team in Kurri Kurri.
The successful candidate will also provide annual leave and sick leave relief for our weighbridge team, with full training provided.This is a highly interactive role, with approximately 80% of your day spent handling phone calls.
We are looking for someone who is confident speaking with customers, can manage competing priorities and remains calm and solutions‐focused in a busy environment.This is a permanent full‐time position working Monday to Friday.You will be required to work a minimum of 9 hours between 7:00am and 5:00pm, with flexibility to work either:7:00am – 4:00pm, or8:00am – 5:00pmYour responsibilities will include:Managing a high volume of inbound customer phone calls and enquiriesResponding to customer enquiries via emailProcessing and coordinating customer bookingsWorking closely with the Allocations team to ensure bookings are scheduled and managed effectivelyProviding accurate and timely information to customersMaintaining accurate booking and customer recordsUsing Excel to manage,



track and organise informationProviding weighbridge relief during team members' annual leave and sick leaveLearning and using the WasteEdge platform, with full training providedEnsuring a high level of accuracy and attention to detail across all bookings and customer interactionsSupporting the wider team with general administrative and customer service duties as requiredAbout YouWe are looking for someone who is organised, reliable and confident dealing with customers in a high‐volume environment.You will ideally have:Previous experience in customer service, bookings or a high‐volume call centre environmentStrong verbal and written communication skillsExcellent attention to detail and organisational skillsThe ability to manage multiple tasks and competing prioritiesA calm and solutions‐focused approach, particularly in a quick‐paced environmentExperience in the waste management or recycling industry is highly desirableExperience working within the building and construction industry would be advantageousPrevious weighbridge experience is highly desirable, but not essential – full training will be providedRetail customer service experience will also be consideredNote: We promote a safe work culture; therefore, we have a process of Reference checking and Pre‐employment medicals, including a drug and alcohol screen for the successful applicant.We appreciate the time it takes to submit a job application, and we thank you for your interest in working at Recycle Central, however, only those candidates who are shortlisted will be contacted.We are seeking a detail‐oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.Key ResponsibilitiesRespond to booking inquiries
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📌 Customer Service & Bookings Specialist (New South Wales)
🏢 Beerfairy
📍 New South Wales