Customer Service Assistant – Residential - EOI The role: ACH Group has an exciting chance to join the team at Milpara in Campbeltown.
Currently, the role is 1 day/wk, with the potential for part-time or full-time work within the next 6-12 months.
You will be the welcoming first point of contact for customer, staff and visitors and to provide high‐quality administrative support services for the residential care home.What you'll do:Maintain a tidy, warm, friendly and welcoming environmentProvide first class service in person, on the phone and via emailAssist with processing paymentsDocument, register and record keeping and updatesManage the visitors and contractor signing into the registerOrganise incoming and outgoing mailLiaise with various staff at the care homeOther administration support as requiredAbout You!
This role is suited for someone who has had experience in a reception/administration role, with initiative, a positive can‐do attitude, with a motivation to make a difference, together witheffective communication skills to liaise with multiple internal and external stakeholders, in addition to:Computer savvy:



ability to use Microsoft Office suite and learn a range of databasesAbility to multi‐task and problem solveHigh degree of accuracy in your workExcellent communication and customer service skills to deal with a wide range of customersAbility to multi‐taskCollaborative approach to your work and a supportive team playerACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basisWhat it's like at ACH Group : At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.
We love what we do, aren't afraid to take action and responsibility, constantly put our hands up for challenges and celebrate the uniqueness of our community.
Most importantly, we bring our best.
If you share our belief, join our team of **** employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people.
You'll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.
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