The IT Services Team exists within the Information Technology Services Group to provide information systems support and advice required to enable the research outcomes and administration activities of the Garvan and The Kinghorn Cancer Centre (TKCC).
THE CHANCE
The IT Support Specialist reports to the IT Operations Manager, and is part of a small, dynamic team that is accountable for the day-to-day operations of the Garvan Service Desk.
It is the first point of call that enables and supports scientists and administrative staff to facilitate Garvan's research, and requires a strong, client-focused outlook.
This is an onsite role 5 days in the office initially.
Salary:
Up to $85k + super + salary packaging (depending on experience)
Employment Type:
3 month contract.
Full time hours.
SNAPSHOT OF BENEFITS
Generous salary packaging to save you income tax on your wages thereby boosting your monthly take home pay (max. $15,900 general expenses + $2,650 meals/accom)
Ample opportunities for on-going training and development
Stimulating, diverse and highly international research environment
Flexible work arrangements e.g. start / finish times
18 weeks paid parental leave for both parents including paid superannuation
A range of additional leave types to meet your personal needs including cultural leave, conference leave, community service and study leave
Discounted Health Insurance
Lifestyle discounts with our community partners
WHAT YOU WILL DO
The key responsibilities include:
Providing a high level of 1st and 2nd level technical support via telephone, service desk portal and face-to-face to over 700 users




IT Bar shifts 9-11am & 2-4pm daily for walk-up IT Support for Garvan Building Staff
Laptop Wipe & Rebuild following Standard Operating Procedures for Asset Management duties
Maintaining a high level of customer satisfaction within the business
Support of macOS and Windows devices
Support of Microsoft products such as Office 365
Maintenance of printers and other peripheral equipment
Setup, maintain and support Mac and Windows workstations/laptops
Provide technical expertise in the provision of support services and a central point of contact for Technology users, projecting a positive, client-focused image while resolving requests in a timely and efficient manner.
Record, update and maintain detailed information in the help desk ticketing database
Support of technology-related equipment and hardware, IP telephony systems, audio-visual equipment, photocopiers and scanners
Good time management skills, attention to detail and ability to work unsupervised
ABOUT YOU
The key skills and experience include:
2 – 4 years help desk experience or a similar environment with ticketing system experience
Excellent communication and interpersonal skills
Able to multi-task and work quickly under pressure
Flexible and reliable with strong research and troubleshooting ability
Good time management skills,



attention to detail and ability to work unsupervised
Strong customer service ethic with a focus on providing a high level of service
Experience with Laptop Support on macOS and Windows 11, including Office365
ABOUT GARVAN
Garvan Institute of Medical Research is an independent Medical Research Institute (MRI) in Sydney, delivering scientific and clinical impact on a global basis and in partnership with organisations that share our vision.
We are proud to be one of Australia's largest and most highly regarded MRI's.
Our vision is global leadership in discoveries to impact and our enduring purpose is to impact human health, by harnessing information encoded in our genome.
We seek to see our world-class discovery research achieve life-changing impacts, not only for individual patients with rare diseases, but for the many thousands affected by complex, common disease.
Garvan promotes a diverse workplace and is committed to the principles of equity, diversity, inclusion and belonging.
We are always looking for culture 'add', not culture 'fit' and are building diverse teams with great sets of complementary styles and skills to help deliver our important work effectively.
HOW TO APPLY
To apply for this position, please submit your application with a CV and cover letter as one document, stating why you are interested in this role.
We are reviewing applications as they are received.
If you think you're the right person for this role, we'd love to hear how your capabilities, achievements and experience set you apart.
Only applicants with full working rights in Australia are eligible to apply for this role.

📌 It Support Specialist (New South Wales)
🏢 Garvan Institute Of Medical Research
📍 New South Wales