Join the team at Surfers Paradise Helicopters, one of the Gold Coast's leading tourism operators, providing unforgettable helicopter experiences to thousands of guests each year.
We're looking for energetic, customer-focused individuals to join our front-of-house team and be part of something truly exciting.Position: Customer Service Agent As one of the first faces our guests see, you'll play a key role in shaping their entire experience.
From the moment they arrive to the second they take off, you'll help create a seamless, exciting, and memorable journey.What you'll be doing:Welcoming guests into our terminal with warmth and enthusiasmManaging check-ins and preparing passengers for their flight experienceHandling phone and in-person enquiriesShowcasing our range of scenic flights and helping guests choose the perfect experienceActively engaging with guests inside Sea World Theme Park — greeting visitors, creating excitement around our experiences,
and confidently promoting and selling our helicopter toursWorking closely with our operations team to keep everything running smoothlyWhat we're looking for:A natural people-person who delivers outstanding customer serviceConfident using computers and systems (Microsoft Office experience preferred)Ability to stay calm, organised, and professional in a fast-paced environmentStrong communication skills and a positive, can-do attitudeComfortable working with a diverse, international customer baseA robust awareness of safety and proceduresExperience with Rezdy or booking systems (a bonus, not essential)Aviation or tourism experience (great, but not required)Additional languages?
That's a big plus!
Why you'll love working with us:Work in a unique, exciting tourism environmentBe part of a supportive, high-energy teamNo two days are the same — every day brings new people and experiencesPlay a direct role in creating unforgettable moments for our guestsAvailability:We're looking for team members available across weekdays, weekends and public holidays, with flexibility to suit operational needs.
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