Description
Job Summary:
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location.
In this role, you will make an impact in the following ways:
Create
basic work orders in required systems
Raise
purchase orders and process supplier invoices to AP
Process
customer invoices in the system
Enter
training records for the service team
Assist
at Service Reception when required
Answer
branch calls
Responsibilities
To be successful in this role you will need the following:
Competencies:
Interpret key financial indicators
to support business decisions
Communicate clearly
across diverse audiences
Direct, delegate,
and remove obstacles to achieve outcomes
Build trust
through honesty, integrity, and authenticity
Resolve conflict
effectively and professionally
Diagnose faults




using troubleshooting processes and service tools
Use electronic service tools
to maintain, diagnose, and resolve issues
Escalate technical issues
efficiently and document findings
Assess warranty eligibility
and submit accurate claims
Value and embrace
diverse perspectives and cultures
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Qualifications
.

📌 Service Administrator (Perth)
🏢 Cummins
📍 Perth