Are you an experienced administrator, customer service professional, parts interpreter, or technician looking for a flexible role in a supportive service environment?
We are seeking a Service Advisor to join our Townsville Service team on a permanent part-time basis.
This role combines customer service, service coordination, parts support and administration, helping ensure our customers receive outstanding service from their initial enquiry through to job completion.
The position is offered at 22.5 hours per week, equivalent to three full working days.
We are flexible in how these hours are worked and can accommodate arrangements across up to five days per week to suit school hours or other personal commitments.
About the Role
As the first point of contact for our service customers, you will play a key role in coordinating service activities, supporting technicians, assisting with parts enquiries and helping keep our workshop operating efficiently.
Working closely with the Service Manager, technicians, customers and internal stakeholders, you will be responsible for a broad range of customer service, administration and service coordination duties.
Key Responsibilities
Managing incoming customer service enquiries via phone and email
Providing customers with product information, service updates and support
Creating, scheduling and coordinating service work orders
Preparing job cards and assisting with technician scheduling
Following up with customers regarding completed service work where required
Preparing customer quotations in consultation with the Service Manager
Interpreting parts requirements and identifying the correct parts for customer and workshop needs
Assisting customers with parts enquiries and product support
Processing spare parts orders and coordinating supply to customers and technicians
Liaising with suppliers and internal teams to ensure parts availability for scheduled work
Ordering, receipting and coordinating machinery, spare parts and workshop consumables
Organising transport for machine deliveries and customer collections
Ensuring all work orders are accurately maintained and updated
Assisting with purchase orders, invoicing and completed job cards
Monitoring service workload and assisting to manage workshop capacity and workflow
Processing cash sales, payments and associated documentation
Providing general administrative support to the Service team
Assisting with workshop-related administrative activities including machine tagging, machine movements and consumable management
Maintaining a strong focus on workplace health, safety and environmental requirements
About You
To be successful in this role,



you will be organised, customer-focused and capable of managing multiple priorities within a busy service environment.
Ideally, you will bring:
Experience in administration, service coordination, customer service or a similar support role
Solid communication and interpersonal skills
A professional and friendly phone manner
Excellent organisational skills and attention to detail
Strong computer skills, particularly within Microsoft Office applications
Sound numeracy and literacy skills
The ability to prioritise tasks and work effectively under pressure
A proactive approach and willingness to support a team environment
The ability to work independently while also contributing to team success
Experience with parts interpretation or spare parts sales would be highly regarded
A mechanical aptitude or technical understanding of equipment and machinery would be advantageous
Experience in a workshop, automotive, agricultural, turf care, construction equipment or related service environment would be highly regarded
Experience with ServiceMax or similar service management systems would be advantageous
What We Offer
Genuine flexibility around working hours
School-hours-friendly scheduling options
Supportive and collaborative team environment
Opportunity to work with a respected industry-leading brand
Diverse role offering customer service, administration and parts coordination responsibilities
If you're looking for a wide-ranging and rewarding role where you can utilise your customer service, administration and parts interpretation skills while enjoying genuine work-life balance, we'd love to hear from you.
Only shortlisted candidates will be contacted.
Join an Industry Leader in Equipment & Turf Maintenance Solutions
Are you a qualified technician or experienced parts interpreter looking to get off the tools while still using your industry knowledge every day?
Do you thrive on helping customers, solving problems, and being the person who makes things happen?
If you're energetic, customer-focused, highly organised, and enjoy working in a fast-paced environment, we'd love to hear from you.
About the Role
As a Service Advisor, you will be the key link between our customers, technicians, and parts teams.




You'll be responsible for ensuring every customer receives exceptional service while coordinating repairs, maintenance, parts requirements, and service schedules.
This is the perfect opportunity for someone with a technical background who wants to transition into a customer-facing role where their industry knowledge, communication skills, and ability to multitask will be highly valued.
What You'll Be Doing
Delivering an outstanding customer experience from initial enquiry through to job completion.
Managing service bookings, work orders, and customer communications.
Liaising with technicians, parts personnel, and customers to ensure repairs are completed efficiently and effectively.
Providing updates on job progress, timelines, and service recommendations.
Supporting warranty and service administration activities.
Managing multiple priorities and customer requests in a fast-paced environment.
Building strong customer relationships and becoming a trusted advisor.
What We're Looking For
Strong customer service focus with a genuine desire to help customers.
Excellent communication and relationship-building skills.
Highly organised with the ability to manage competing priorities.
Strong attention to detail and administrative capability.
Positive attitude, energy, and enthusiasm.
Ability to work effectively under pressure in a fast-paced environment.
Highly Desirable:
Previous experience as a:
Heavy Vehicle Technician
Parts Interpreter
Service Coordinator; and
Strong computer skills with the ability to work across multiple operating systems and software platforms
Experience within:
Heavy Vehicle
Agricultural Machinery
Construction Equipment
Turf Maintenance Equipment industries
Knowledge of, or experience with, turf maintenance machinery, irrigation equipment, or grounds care equipment.
Why Join Us?
Get off the tools without leaving the industry you know and enjoy.
Apply your technical knowledge in a customer-focused career path.
Work with a supportive team that values initiative, professionalism, and teamwork.
Enjoy opportunities for long-term career growth and development.
Be part of a company that values exceptional customer service and industry expertise.
Who are we?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions.
You'll enjoy a workplace founded on ideals.
Where people and performance are valued equally.
Where ethics are a way of life.
Where relationships thrive on trust and respect.
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📌 Service Advisor - 9 Day Fortnight & Growth (Brisbane)
🏢 Brisbane Isuzu
📍 Brisbane