Customer Service & Administration officer38 hours per week (The job will be full time, with hours to be worked between 8.55 am and 5.30 pm Monday to Friday.)Seven Hills, close to public transportA excellent opportunity to work with a leading international & growing company in the natural health product industry.Skills and QualificationsStrong ability to manage time effectivelyAbility to multitaskAdvanced Microsoft Office skillsGood communicator and able to respond to ad-hoc tasks with minimal supervisionFluently both in English and KoreanRole descriptionProcess orders and ensure all documentation is correctly filed and up to dateConfirm order,



create customer accountSales orders data entry processingCheck order status in the SystemOrganise the warehouse picking and sendingCreate invoice to the customerSales order document managementSchedule back ordersResolve customer enquiries - be the point of contact for any additional customer needs or requestsDelivery co-ordination - organise transport and email all the third parties involvedMonitor the progress of deliveries and provide customers with progress updatesMonitor sales order enquiriesEscalate urgent orders to ensure delivery time frames are metReceive related incoming calls and coordinate the resolution of customer issuesAction after-sales related enquiriesOrganise shipments and deliveriesCoordinate and collaborate with internal resources such as marketing and sales teamCommunicate with suppliers, following up on deliverables and due datesMonitor orders and logistics statusManage parcel deliveries including samples for couriersDuties will include Telephone Reception duties as first point of contactUnsuccessful candidates may not be contacted.
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📌 Customer Service & Administration Officer (Sydney)
🏢 RBK Nutraceuticals Pty
📍 Sydney