$***** per hour + 12% super | Full-time hours | 5-month contract starting NovemberBe part of the great student services team at Monash University, Caulfield campus!
Are you passionate about providing excellent customer service?
We're looking for a motivated and customer-focused Student Services Officer to join this vibrant team!
This is your opportunity to work in a agile, multi-channel environment, supporting students, staff, and the Monash community through phone, email, messaging and face-to-face interactions.If you are the right person for the role, you'll:Be the first point of contact for a wide range of enquiries from students, staff, and the public.Deliver expert advice and high-quality support via phone, email, and some face-to-faceMaintain high service standards, ensuring privacy, confidentiality, and timely issue resolution.Maintain and update records and data to ensure smooth operations.Collaborate closely with your team members to ensure excellent service delivery.Contribute fresh ideas and feedback to help us constantly improve.Stay updated and ready to share the latest information with customers and colleagues.Are you:Available to work onsite, 5 days per weekFriendly,



proactive and professionalA team player who thrives in a fast-paced, busy contact centre environment.A clear and confident communicator who enjoys interacting with a diverse communityA fast learner and natural problem solver who is resilient and remains calm under pressureSomeone who shows initiativeSomeone who shows great attention to detailAble to research solutions, and are you confident to learn?
WE WANT TO HEAR FROM YOUTo be successful, you will need to haveExperience in a customer-facing or contact centre environment.Advanced verbal and written communication skillsHigh levels of computer literacy and confidence to learn systems such as Microsoft Office, Salesforce, Genesys, Slack and other in-house systemsStrong organisational skills with the ability to manage multiple priorities and meet deadlines.A current Employee (paid), Working with Children Check (or willingness to obtain one).
A passion to meet service KPIs and offer exceptional customer experiencesReady to bring your energy and passion for customer service to this supportive team?
This is a 5-month contract role starting in November.
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📌 Monash Connect Student Services Officer (Melbourne)
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