As the first point of contact for patients, you will help create a welcoming experience and support the smooth running of Dr Yezdi Mistry's specialist plastic surgery practice in Charlestown.
This role suits someone who enjoys working with people, has excellent attention to detail and approaches sensitive conversations with care and discretion.
Key responsibilities
Welcoming patients and managing reception
Answering telephone, email and online enquiries
Booking consultations, procedures and follow-up appointments
Managing surgical bookings and coordinating with hospitals and anaesthetists
Processing Medicare claims and managing Medicare billing
Managing referrals, patient records and correspondence
Processing payments and assisting with billing and quotes
Liaising with patients, referring practices and other healthcare providers




Supporting patient enquiry follow-up and general administration
Maintaining a tidy, organised reception and workspace
About you
A warm, professional manner and clear communication skills
Strong organisational skills and the ability to prioritise a busy workload
Accuracy, reliability and respect for patient confidentiality
Confidence using computer systems and learning current software
A supportive approach to teamwork and the initiative to work independently
Previous medical reception experience, particularly in a specialist surgical practice, is highly regarded
Familiarity with Xestro practice software, Medicare billing and surgical bookings would be an advantage
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📌 Medical Receptionist (New South Wales)
🏢 Dr Yezdi Mistry
📍 New South Wales