Technical Support - Medical Devices AudiologyThis is a wide-ranging technical role combining software support, hardware troubleshooting, remote customer support and hands-on medical device servicing.
You will provide first-line technical and product support to customers and internal teams, diagnose and resolve hardware, software, application and connectivity issues associated with audiological and newborn hearing screening equipment, and assist with the inspection, servicing and calibration of medical devices.Key responsibilitiesProvide first-line technical and product support to customers and internal teams via telephone, email and remote-access toolsDiagnose and resolve hardware, software, application and connectivity issues associated with audiological and newborn hearing screening equipmentTroubleshoot issues within Microsoft Windows environments, including software installations, drivers, peripherals, device communication and connected systemsGuide customers through troubleshooting processes in a clear, qualified and easy-to-understand mannerLog, track and manage customer support requests through the relevant service/support systemMaintain accurate records of customer interactions,



troubleshooting activities and resolutionsAssist with the inspection, servicing and calibration of medical devices and associated equipmentPerform hands-on troubleshooting and fault diagnosis of equipment when requiredDevelop and maintain in-depth knowledge of the Natus Sensory product portfolio, including audiology and newborn hearing screening equipment and associated softwareIdentify recurring technical issues and communicate trends to Service and Product teams where appropriateAbout youStrong technical aptitude and a genuine interest in troubleshooting technologyGood working knowledge of Windows-based computer environmentsAbility to understand how software applications, operating systems, drivers, hardware and connected devices interactStrong logical troubleshooting and problem-solving skillsComfortable working with both software and physical hardwareStrong verbal and written communication skillsAbility to explain technical concepts to non-technical customersStrong customer-service orientationAbility to manage multiple technical requests and prioritiesWillingness to learn medical-device servicing, repair and calibration
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📌 Technical Support - Medical Devices Audiology (Sydney)
🏢 Natus Medical
📍 Sydney