PurposeAs Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level.
You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.Primary ResponsibilitiesFoster genuine connections with guests, making them feel valued and comfortable during their stayAssist guests with transport and travel arrangements, luggage delivery and storage, parking and valet servicesAddress and resolve guest concerns promptly and professionallyOffer expert recommendations for local attractions, restaurants, and activitiesPromote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations),



and MaintenanceSkills and ExperiencePrevious customer service experience, preferably in the hospitality industryA track record of effectively managing multiple tasks and excelling in high-pressure situationsStrong problem-solving abilities and a proactive approachOutstanding communication and interpersonal abilitiesHave a positive grasp of local knowledge or the ability to quickly learn and improve current knowledgeDrivers licence required to drive onsite buggyWillingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required
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📌 Guest Experience Concierge: Local Insights & Flexible Shifts (Queensland)
🏢 Accor Apartments and Realty
📍 Queensland