Job no: ******Work type: CasualLocation: Melbourne - CentralCategories: Call CentreJoin our Online Customer Service Team - Peter Alexander & SmiggleCasual Seasonal Opportunities | Hybrid Working | Flexible ShiftsAbout the Brands:Peter Alexander is Australia's leading sleepwear designer brand, loved by generations for its fun, creative designs, vibrant colours and high-quality sleepwear, loungewear, footwear and gifts.Smiggle is a globally recognised brand bringing colour, creativity and fun to school supplies, stationery and gifts.
With vibrant designs and innovative products, Smiggle is where a smile meets a giggle!
About the Role:Love helping people?
Passionate about delivering great customer experiences?
We'd love to hear from you!
We're looking for enthusiastic, friendly and customer-focused individuals to join our Online Customer Service team, supporting two of Australia's most loved retail brands, Peter Alexander and Smiggle.As we prepare for our busiest time of the year, you'll play an important role in helping our customers with their online shopping enquiries throughout the Christmas trading period and End of Year Sales.You'll be responsible for responding to customer enquiries via email and phone, assisting with online orders, deliveries, returns and general product enquiries,



while ensuring every customer receives a positive and helpful experience.We have multiple casual positions available from mid-November **** through to late February ****.What we offer:Flexible casual shifts, with opportunities to work up to 38 hours per week during peak weeksHybrid working arrangements, combining working from home and in the officeMorning, afternoon and full day shifts available between 9am and 5pm, Monday to FridayPotential weekend shifts during December and JanuaryThe opportunity to work with two iconic Australian retail brandsA friendly, supportive and fast-paced team environmentWhat we are looking for:Excellent written and verbal communication skills, with a friendly and professional approachStrong attention to detail, organisational skills and the ability to manage multiple customer enquiriesConfidence communicating with customers over the phone and via emailThe ability to learn quickly and confidently navigate multiple computer systemsA genuine passion for helping customers and resolving enquiriesAn understanding of online shopping and the customer experiencePrevious customer service experience in retail, ecommerce or a similar setting is highly regardedAccess to a reliable internet connection to support working from homeIf you're a positive, enthusiastic team player who loves helping people and wants to be part of two exciting retail brands during our busiest season, we'd love to hear from you!
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📌 Online Customer Service Assistant - Xmas (Melbourne)
🏢 Peter Alexander
📍 Melbourne