Must Have Skills: Understanding of contact Center Cloud domain : Amazon Connect for Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.
Business Analyst skills Understanding of the Contact Center domainDetailed Job Description Mandatory Skills5+ years experienceUnderstanding of the Contact Center domainAmazon connectBusiness Analyst skills ResponsibilitiesInteract with Business teams to gather Requirements.Interact with Implementation / Support teams to refine requirementsCreate required documentation to communicate requirements between project implementation and Business Teams.Minimum Years of Experience 5Top 3 responsibilities you would expect the Subcon to shoulder and executeInteract with Business teams to gather Requirements.Interact with Implementation / Support teams to refine requirementsCreate required documentation to communicate requirements between project implementation and Business Teams.
📌 Contactenter Business Analyst (Melbourne)
🏢 Infosys APAC
📍 Melbourne
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