THE COMPANY YOU WOULD BE JOINING
This UK-based medical device manufacturer founded in the ****s specialises in products designed to improve the quality of life for patients.
This organisation is a long-standing family-run business that invests in research and development to create creative healthcare products used globally.
BENEFITS
Employees work for a company focused on improving patients lives through healthcare innovation and support services.
The organisation promotes a culture built around caring, listening, and teamwork.
They invest in staff development and encourage employees to grow their skills and careers.
The company emphasises social responsibility and sustainability, including environmental initiatives and community support.
WHAT YOU WILL GROW & MANAGE
As Customer Experience Advisor you will be responsible for supporting patients and healthcare professionals with outstanding customer care
Managing sample requests, CRM updates, and patient follow-up across Australia
In this role you will enjoy order processing and data entry just as much as helping customers solve problems, bringing a positive, can-do attitude where nothing is too much trouble
Coordinating orders, logistics, and communications with internal and external stakeholders
Joining a supportive leader and caring team culture with genuine mentorship and guidance
Growing your career within an innovative healthcare company that offers long-term development opportunities
WHAT EXPERIENCE YOU WILL NEED TO GET THE JOB
Strong technical and computer skills with confidence using CRM systems and Microsoft Office
Previous customer service experience within a product-based or healthcare environment
Excellent communication skills across phone, email, and customer interactions
Highly organised with the ability to multitask and manage competing priorities
Ability to work 4-5 days a week in the office
Empathetic, proactive, and passionate about delivering exceptional customer experiences
Full working rights for Australia and be vaccinated against COVID-19.
Interested?
Please apply now quoting reference number **** and/or call Nicole Villanueva on ************.
Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission.
Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence.
Only shortlisted candidates will be contacted.
You must be an Australian Citizen or have PR or full working-rights to apply for this role.