360 Health Clinic is an Exercise Physiology practice that has been part of the Tamworth community for close to 20 years.
We've since grown to offer our services in Quirindi (6 years), Gunnedah (5 years) and this year, Manilla.
Our team of 12 practitioners, including Accredited Exercise Physiologists (AEPs) and Allied Health Assistants (AHAs), helps people of all ages manage chronic conditions, recover from injury, live well with disability and get back to work and the things they love.
We pride ourselves on delivering a high-quality, person-centred service, with respect and trust at the forefront of everything we do.
We work with clients funded through private fees, Workers Compensation, NDIS, DVA, Medicare and Support at Home.
About the role
We're looking for an organised, friendly and dependable administrator to be the central hub for all four of our clinic locations.
As our sole administrator, you'll be the first point of contact for our clients and the engine room behind our clinical team.
You'll be based at 360 Fitness Club in Tamworth, managing referrals, bookings and administration for our Tamworth, Gunnedah, Quirindi and Manilla clinics.
Your primary focus will be referrals and bookings, keeping our clinicians' diaries scheduled and our clients well looked after.
This is a fast-paced role requiring the ability to triage and prioritise tasks and suits someone who enjoys variety and takes pride in getting the details right.
What you'll do
Front of house:greet clients, answer phones, emails and enquiries for all four clinics, and work alongside the team to create a warm,



welcoming environment
Referrals and approvals:receive, manage and follow up referrals from GPs, specialists, NDIS support coordinators, Insurers, Support at Home providers and self-referrals; allocate clients to the right location and clinician; and support clinicians in managing plan renewals and other funding approvals so services continue without interruption
Bookings:manage enquiries, appointments and waitlists across our clinic diary in Nookal, including rearranging client appointments to cover clinician leave
Invoicing and payments:process payments and invoicing across multiple funding streams (private, WorkCover, NDIS, DVA, Medicare and Support at Home) for all locations, and follow up on outstanding accounts
Records and compliance:keep client files, referrals and funding approvals accurate and current, and track plan expiry dates and session limits
General administration:ordering supplies, filing, data entry and supporting the Managing Director with ad hoc tasks.
Reporting will be introduced to the role over time.
About you
Essential
Previous experience in a reception or administration role, ideally in healthcare or allied health




Excellent communication and customer service skills, with a calm, caring manner
Strong organisation and attention to detail, and the ability to juggle competing priorities across multiple sites in a fast-paced environment
Confidence working independently as a sole administrator, while being a team player with our clinicians
Confidence liaising with clients and clinicians at other locations by phone, email and practice software
Confidence with computers and learning new software
Ability to handle sensitive information with discretion and professionalism
Desirable
Experience in a multi-site practice or business
Experience with Nookal practice management software (training provided)
Understanding of Medicare, NDIS, DVA, WorkCover and/or Support at Home billing
Knowledge of the New England North West region and its communities
Current Working With Children Check and NDIS Worker Screening Check (or willingness to obtain)
What we offer
Full time, permanent position based at 360 Fitness Club, Tamworth
Salary range $60,000 - $65,000
360 Fitness Club 24/7 gym membership (excludes Reformer Pilates)
Regular one-on-one mentoring and support from the Managing Director
Regular team meetings in a supportive, close-knit team
Complete on-the-job training and scope to support further learning in health administration
A varied role at the centre of a growing regional practice
Applicants must have the right to work in Australia.
Pre-employment checks will apply.
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📌 Administration (New South Wales)
🏢 360 Health Clinic
📍 New South Wales