Our client is a award-winning Australian MSP with 15 years of experience and a growing Melbourne client base, they're expanding their local team and need an experienced L2 Engineer to support SMB clients.
Package:$75,000 - $85,000 + super
Work setup:Adaptable remote working, with a mix of WFH and onsite client support
The role
Provide L1 and L2 remote and onsite support to managed service clients
Resolve technical issues across client IT environments, including problem management to address root cause
Meet assigned SLAs in a fast-paced, collaborative team
Support a growing network of Melbourne-based SMB clients
3+ years in a help desk role
Previous technical experience at an MSP
Advanced end user support and Active Directory (on-prem and Azure)
Windows Server, Azure and Exchange
Desktop, firewall and some LAN/WAN exposure
Strong analytical, problem-solving and time management skills
Strong communication and interpersonal skills
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📌 It Service Desk EngineerMsp) (Melbourne)
🏢 Kaliba
📍 Melbourne