Job Description
Description
Job Summary:
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location.
In this role, you will make an impact in the following ways:
Createbasic work orders in required systems
Raisepurchase orders and process supplier invoices to AP
Processcustomer invoices in the system
Entertraining records for the service team
Assistat Service Reception when required
Answerbranch calls
Responsibilities
To be successful in this role you will need the following:
Competencies:
Interpret key financial indicatorsto support business decisions
Communicate clearlyacross diverse audiences
Direct, delegate,and remove obstacles to achieve outcomes
Build trustthrough honesty, integrity, and authenticity
Resolve conflicteffectively and professionally




Diagnose faultsusing troubleshooting processes and service tools
Use electronic service toolsto maintain, diagnose, and resolve issues
Escalate technical issuesefficiently and document findings
Assess warranty eligibilityand submit accurate claims
Value and embracediverse perspectives and cultures
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Qualifications
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📌 Service Administrator (Perth)
🏢 Cummins
📍 Perth