Job Description
About SAE Group
Established in ****, SAE Group is an Australian owned and operated company providing energy efficient solutions to homes and businesses.
We are one of the largest installers of solar in the country, working across Brisbane, the Gold Coast, the Sunshine Coast, Ballina, Coffs Harbour, Sydney, Melbourne and Perth.
Our values are SAEIQ: Safety, Adaptability, Environment, Integrity and Quality.
About the role
You'll lead our customer service and administration team from our Kingscliff office, reporting to the General Manager.
You own the customer journey from sale to installation: enquiries, escalations, install booking and scheduling, and the admin that keeps it moving.
You are the link between customers, sales, operations and senior management.
What you'll do
Lead, coach and develop our Customer Service Administrators
Recruit, train and onboard current team members, and set and track KPIs
Manage customer enquiries and escalations through to resolution
Oversee booking and scheduling of installations, service appointments and front of house
Maintain accurate customer records and streamline administrative workflows to ensure operational efficiency.
Work closely with sales and operations so nothing falls through the gaps
Report to the General Manager and drive improvements across the customer journey




Manage the team budget and approve purchases within your authority
What you'll bring
Proven experience leading a customer service or administration team
A track record of coaching people and managing performance
Calm, practical handling of escalations and difficult conversations
Clear written and verbal communication at every level
Exceptional organisation and prioritisation skills in a fast-paced, high-volume environment.
Experience coordinating schedules and workflows
Confidence with business systems and reporting.
Salesforce or Simpro experience is a plus
Solar, electrical or trade industry experience is highly regarded
Demonstrated understanding of Australian Consumer Law and its application in customer dispute resolution.
What's on offer
A competitive salary plus super
Full time, Monday to Friday
A beachside office in Kingscliff, a short walk from the water
A supportive, close knit team that backs each other
Regular team events and get togethers
A leadership role with real ownership of the customer experience
Work for a growing business in solar, batteries and energy, 16 plus years in the industry
Employee Assistant Program
How to apply
Apply through this ad with your resume and a short cover letter telling us about a time you turned a customer's experience around.

📌 Customer Service Manager (Sydney)
🏢 SAE Group Pty
📍 Sydney