21h ago , from Australian Unity Group Services Pty Ltd
Join Australian Unity and play a key role in supporting older Australians to live independently and age well in the place they call home. As a Care Partner Support Officer, you'll work alongside Care Partners, Clinical Care Partners and operational teams to ensure customer requests, services and administrative activities are delivered efficiently, accurately and with a customer-first approach.
About the role
This is a Permanent Full-Time opportunity offering flexibility, stability and meaningful work within a supportive team environment.
Working between 8:30am - 4:30pm or 9:00am - 5:00pm, Monday to Friday
Attractive remuneration of $***** per hour + Super
Hybrid working model with 2 days from home and 3 days from either of our Victoria offices; Clayton, Mulgrave or Ballarat
Assisting Support at Home (SaH) customers with their care and service needs
What you'll be doing
As a Care Partner Support Officer, you'll help keep our care services running smoothly by coordinating workflows, supporting customer enquiries and ensuring key administrative activities are completed accurately and on time.
Key responsibilities include:
Support Care Partners and Clinical Care Partners with workflow coordination, customer reviews and service mobilisation
Assist customers with enquiries, service navigation and administrative support
Monitor workflow queues, referrals and customer requests to ensure timely action
Coordinate follow-up activities with families, providers, suppliers and internal stakeholders
Maintain accurate customer records and documentation across multiple systems
Support reassessments, care plan reviews and funding utilisation activities
Identify and escalation customer concerns, service risks and safeguarding matters appropriately
Contribute to audits, compliance activities,



quality initiatives and continuous improvement projects
Build positive working relationships across multidisciplinary teams to achieve great customer outcomes
What you'll bring
Experience in administration, customer service, healthcare, aged care or community services
Knowledge of aged care funding programs is advantageous
Strong organisational skills with the ability to manage competing priorities in a fast-paced environment
Experience supporting customers and resolving enquiries with empathy and professionalism
Excellent verbal and written communication skills
High attention to detail and commitment to maintaining accurate records
Strong technology skills, including Microsoft Office and customer management systems
Ability to collaborate effectively across multiple teams and stakeholders
Problem-solving skills and a proactive approach to identifying and coordinating solutions
Why join Australian Unity?
Additional leave including Community, Wellbeing and Deep Listening Leave
Flexible hybrid working arrangement
Career development opportunities and full access to LinkedIn Learning
Employee discounts across insurance, retail and travel partners
Fitness Passport with discounted access to 1,500+ gyms and facilities
Novated vehicle leasing options
14 weeks paid parental leave
Be part of a trusted organisation with over 180 years of supporting Australians
If you're passionate about delivering exceptional customer service, enjoy working in a collaborative workplace and want to make a meaningful difference in the lives of older Australians, we'd love to hear from you.
Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and mature-aged applicants. To view our Reconciliation Action Plan, visit: .
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📌 Care Partner Support Officer (Ballarat)
🏢 Australian Unity
📍 Ballarat