Probe CX is seeking a Customer Service and Hardship Agent to support customers facing financial hardship, delivering empathetic, compliant assistance across voice and written channels from our Melbourne office.
You will manage high-emotion interactions, navigate regulatory guidelines, and coordinate with teams to ensure accurate, audit-ready support.
Role requires at least 1 year in a contact centre or customer service, robust communication skills, and the ability to work across multiple
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📌 Hardship Support & Customer Care Specialist (Melbourne)
🏢 Probe CX
📍 Melbourne
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