Join our small, family-owned café and become part of a team where people genuinely enjoy coming to work!
The Hungry Pelicanis looking for an experienced, energetic and reliableFront of House Managerto lead our FOH team and help drive the day-to-day operation of our busy café.
We're a small family business, and that's something we're really proud of.
We've created a supportive, friendly and positive workplace where everyone knows each other, helps each other out and takes pride in what we do.
About the Role
This is ahands-on leadership positionresponsible for overseeing our front-of-house operation and ensuring each day runs smoothly.
You'll lead from the floor, setting the standard for customer service, pace, presentation and teamwork while working closely with the owners and kitchen team.
This is not an office-based management role.
We're looking for someone who enjoys being involved in service and is happy to jump in wherever needed, whether that's making coffee, serving customers, running food, clearing tables or helping the team through a busy rush.
You'll take ownership of FOH operations and be trusted to confidently run the café when the owners are not on site.
Your responsibilities will include:
Leading, supervising and motivating the FOH team during service
Taking ownership of the day-to-day FOH operation
Running busy services and keeping the floor organised and productive
Maintaining exceptional customer service and hospitality standards
Leading by example and creating a positive, accountable team culture
Coordinating FOH and communicating effectively with the kitchen
Preparing and managing staff rosters and shift changes
Managing FOH labour and daily productivity
Opening and closing the café
Training,



coaching and supporting team members
Monitoring staff performance and maintaining high standards
Making coffee and working across all areas of FOH when required
Managing bookings, customer enquiries and table flow
Handling customer feedback and resolving issues professionally
Maintaining high standards of cleanliness, presentation and organisation
Assisting with stock control, ordering and wastage
Managing POS, cash handling and daily operational procedures
Ensuring food safety, WHS and company procedures are followed
Identifying opportunities to improve service, sales and café operations
Working closely with the owners to continually improve the business
About You
We're looking for someone who isconfident, organised, energetic and genuinely enjoys leading people.
You're the type of manager who leads from the floor rather than standing back and giving instructions.
You can give clear direction, delegate effectively and hold people accountable, while still creating a workplace where the team feels supported and enjoys coming to work.
When service gets busy, you stay calm, prioritise what needs to happen and help your team get through it.
Ideally, you will have:
Minimum 2 years' experience in a senior café or hospitality role such as FOH Manager, Café Manager, Restaurant Manager, Assistant Manager or experienced Supervisor




Proven experience leading a team in a busy hospitality environment
Strong understanding of café and FOH operations
Good coffee/barista skills and confidence working on the coffee machine when required
Excellent customer service and communication skills
Strong leadership and people-management skills
The confidence to manage staff performance and maintain accountability
Excellent organisational and time-management skills
The ability to remain calm and make decisions under pressure
Confidence handling customer complaints and difficult situations professionally
A proactive attitude, you notice what needs doing and take action without needing constant direction
A team-first mindset and willingness to jump in wherever needed
Reliability, maturity and a strong sense of responsibility
Availability for early mornings, weekends and public holidays
Most importantly, we're looking for theright person and the right attitude.
Experience matters, but so does personality.
We want someone who brings good energy, communicates openly, supports their team and genuinely takes pride in creating a great café experience.
What We Offer
***** hours per week
Consistent hours
A genuine leadership role with responsibility and autonomy
A friendly, supportive and positive work environment
A small family business where you're known and valued
A close-knit team that looks out for each other
Owners who are actively involved in and supportive of the business
The opportunity to contribute ideas and help shape how the café operates
Room to grow as the business continues to develop
Great coffee, good food and even better people
#J-*****-Ljbffr

📌 Foh Cafe Manger (Queensland)
🏢 The Hungry Pelican
📍 Queensland