Job Description
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Description
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Job Summary:
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Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location.
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In this role, you will make an impact in the following ways:
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Create
basic work orders in required systems
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Raise
purchase orders and process supplier invoices to AP
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Process
customer invoices in the system
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Enter
training records for the service team
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Assist
at Service Reception when required
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Answer
branch calls
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Responsibilities
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To be successful in this role you will need the following:
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Competencies:
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Interpret key financial indicators
to support business decisions
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Communicate clearly
across diverse audiences
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Direct, delegate,
and remove obstacles to achieve outcomes
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Build trust
through honesty, integrity, and authenticity
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Resolve conflict
effectively and professionally
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Diagnose faults
using troubleshooting processes and service tools
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Use electronic service tools
to maintain, diagnose, and resolve issues
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Escalate technical issues
efficiently and document findings
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Assess warranty eligibility
and submit accurate claims
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Value and embrace
diverse perspectives and cultures
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Education, Licenses, Certifications:
n High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
n This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
n Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
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Qualifications
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📌 Service Administrator (Perth)
🏢 Cummins
📍 Perth