Access Canberra is seeking an experienced leader to head the Contact Centre, delivering service excellence, coaching, and operational oversight for a large, customer‐facing team in Canberra. The role requires strategic thinking, stakeholder collaboration across government agencies, and the ability to translate data and insights into performance improvements.
You will ensure readiness for emergencies, participate in a rotating on‐call roster, and help shape service outcomes across the
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📌 Director, Contact Centre & Service Delivery (Canberra)
🏢 Council Jobs
📍 Canberra
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