Guest Service Agent (full-time or part-time)
Treasury on Collins, Melbourne CBD | Casual | $***** to $***** per hour + super
About the role
We're looking for an experienced Guest Service Agent to join our small team on a casual basis, with a pathway to a full time role for the right person.
This is a hybrid role across front office, breakfast service and our wine bar. You'll enjoy it if you like both the desk and the floor.
Key responsibilities
Front office: check-ins and check-outs, reservations, guest requests and local recommendations
Breakfast service: looking after guests at our buffet breakfast, supported by our breakfast chef
Wine bar: evening service in our Mezzanine lounge
Working closely with housekeeping and maintenance to look after our guests
The roster
Work across our three shifts: 6:00 to 2:00, 11:00 to 7:00 and 3:30 to 11:30, including weekends. No overnight shifts. You'll be on a fixed weekly roster with the same days and shifts every week.
About you
At least 2 years' front office experience in a hotel




Food and beverage service experience (hotel, restaurant or café)
Current RSA (or willingness to obtain before starting)
Confidence with a PMS (we use RMS Cloud and will train you)
Weekend availability
Australian work rights
About us
Treasury on Collins is an independent boutique hotel inside the heritage-listed **** Bank of Australasia building on Collins Street. With over 50 suites and apartments and a small, close team, we offer the kind of personal service the big chains can't.
Benefits
Highly rated hotel with very happy guests
Work in one of Melbourne's most beautiful buildings, minutes from Southern Cross and Flinders Street
A genuine pathway to part-time or full-time
No overnight shifts, and a fixed roster
Broad experience across rooms and F&B;
Award-based pay and penalties: $*****/hr weekdays, $***** Saturdays and $***** Sundays, plus super
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📌 Guest Service Agent (Melbourne)
🏢 Treasury on Collins
📍 Melbourne