Job Description
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Airnorth has an exciting opportunity for
a
Customer Contact Consultant
to join our team.
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Reporting to the Reservations and Customer Support Manager, you will be responsible for arranging reservations and bookings for our valued customers whilst maintaining a high level of excellent customer service.
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RESPONSIILITIES
:
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Processing bookings and issuing tickets to meet our customers' requests including our corporate clients;
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Providing accurate information on all aspects of reservations to Travel Agents and other industry partners;
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Answering queries and processing bookings generated via our website;
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Ensuring reservations-related paperwork and queues are actioned accordingly;
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Processing of pre-paid excess baggage;
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Ensuring passengers are aware of schedule changes and delays.
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SKILLS & EXPERIENCE:
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Excellent time management and communication skills
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High level of customer service delivery
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Data entry experience
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Willingness to work within a team environment
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Enthusiasm and confidence
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Experience with Amadeus, fares and ticketing or previous positions within the travel industry will be highly regarded.
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Why Join Airnorth?
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Exclusive Travel Perks
– Discounted domestic and international airfares.
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Lifestyle Perks
– Enjoy discounted health insurance, gym memberships, and access to an employee assistance program.
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Growth & Development
– Be part of a team where you impact commercial success.
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📌 Customer Contact Consultant (Darwin)
🏢 Airnorth
📍 Darwin