Role Summary: We are partnering with a well‐established Australian steel and building products business to recruit an experienced Customer Service Manager for their operation in Campbelltown.
The important parts
$90,000- $100,000 + Super
, with flexibility for an exceptional candidate
Permanent full‐time opportunity
Monday to Friday, 9:00am - 5:00pm
Campbelltown location
Lead an established Customer Service team of six
High‐volume environment processing approximately 100 orders per day
Hands‐on leadership role with a strong focus on customer relationships
Some after‐hours availability may occasionally be required
What you will be required to do
Lead, support and develop a team of six customer service professionals
Manage daily workloads and ensure orders are processed accurately and efficiently
Monitor team KPIs covering order accuracy, performance and staff retention
Coach and train team members and identify development opportunities
Conduct regular team and toolbox meetings
Build strong relationships with a broad customer base
Personally manage escalated enquiries, complex orders and customer issues
Work closely with sales, warehouse, production and transport teams
Drive improvements across customer service processes and workflows
Maintain high service standards within a fast‐paced, technical environment
Develop a strong understanding of products, customers and internal processes
To be successful in the role you will
Be currently working in a Customer Service Manager or equivalent leadership position
Have proven experience managing and developing a customer service team
Bring strong people management,



coaching and relationship‐building skills
Have experience managing team KPIs and performance
Be comfortable operating within a high‐volume order environment
Have strong attention to detail and a focus on order accuracy
Be confident managing difficult conversations and customer escalations
Possess strong organisational and problem‐solving skills
Be a hands‐on leader who is willing to work alongside the team
Ideally have experience within steel, roofing, building products, manufacturing, wholesale or distribution
Experience with SAP or similar ERP/order management systems will be highly regarded
What's on offer for you
Permanent full‐time opportunity
Monday to Friday, 9:00am to 5:00pm
Market-competitive salary of $90,000 to $100,000 + Super , with flexibility for the right candidate
Lead and develop an established customer service team
Supportive, dedicated and relaxed team environment
Opportunity to build strong relationships with an established customer base
Hands‐on leadership role where you can influence team performance, training and customer service standards
About Synergie Australia
Synergie is a global recruitment organisation with over 50 years of experience connecting talented people with employers across a range of industries. We pride ourselves on building strong relationships with both our clients and candidates, delivering recruitment solutions that create long‐term success.
We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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