Job Description
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Hydrista – Australian Open ****
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Drink More Water, together we win.
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Here at waterdrop®, we make drinking more water fun, convenient and most importantly, sustainable! Discover the world of cutting-edge and eco-friendly hydration with our fruity little cubes – Microdrinks – that save plastic and carbon emissions (as compared to conventional pre-filled bottled drinks) and help score one for the planet. With 2 successful years as the Australian Open Official Drink Bottle Partner, we're excited for another year – together with you!
The role
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As a casual Hydrista at waterdrop® you'll be the face of the brand at various locations around Melbourne, bringing high energy and enthusiasm to our Hydration Hub, Studio, pop-ups, sampling activations and community events, while delivering the same excellent customer service that defines the waterdrop® experience.
Your responsibilities at waterdrop®:
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Represent waterdrop® at retail activations, pop-up stands and community events across Melbourne
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Drive sales and brand awareness through engaging, high-energy interactions with event attendees
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Identify customer needs and answer product related questions, including on-the-spot product demonstrations and sampling
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Take every opportunity to capture customer data at events to expand our database and customer loyalty
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Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to management
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Deliver product excellence by maximising product knowledge with relevant recommendations
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Attend and participate in event briefings, team meetings and training sessions as required by your manager
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Ensure good communication with your colleagues and event coordinators before, during and after activations
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Have a positive attitude with the team and customers and be open to constructive feedback
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Maintain brand standards on visual display,



merchandising, cleanliness and general housekeeping at event locations
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Follow policies and procedures to maintain the security of stock, customer records and cash handling at events
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Ensure timekeeping and attendance is in line with company policies, including for early setup and late pack-down at events
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Be aware of Health & Safety requirements at all event sites
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Be willing and able to travel to different venues and locations around Melbourne as rostered
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Obtain a valid Victorian Working with Children Check and National Police Check
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What you bring to the table:
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Be approachable and available to assist customers with their shopping and product experience
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Enthusiasm and commitment to always provide excellent customer service, including in fast-paced event environments
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Willing to adapt and take on new challenges, including irregular event hours and varying locations across Melbourne
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Strong selling skills and confidence engaging with new customers in high-traffic settings
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Always present a professional image
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Ability to multitask, especially when managing a stand solo or coordinating with a small team
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The ability to maintain professionalism under all circumstances
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Works effectively and efficiently alone and in a team
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Prepared to go the extra mile when needed
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Good interpersonal and communication skills
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Demonstrated retail sales or event/promotional experience in a customer-focused environment
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Comfortable with manual handling (setting up stands, carrying stock/equipment)
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What we offer you:
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An ambitious and international team with whom fun is by no means neglected
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Individual development opportunities in one of the fastest growing e-commerce companies
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Discount on-and offline on your waterdrop® purchases
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Variety — no two days look the same across different Melbourne events
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Wanna drop in? Just send us your cover letter and resume via the application button.
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📌 Sales Assistant (Melbourne)
🏢 Waterdrop
📍 Melbourne