Job Description
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$***** per hour + Super | Permanent Part Time
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Front-of-house, administration and guest services role within our
Kin Kora
community
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Join a friendly onsite team in an all-ages rental community, where your work makes a visible difference every day
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Do you love helping people, enjoy keeping things organised and take pride in being the friendly first point of contact?
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Join Eureka Villages as our Guest Services & Administration Officer at Kin Kora and help us create a welcoming, well-run community for our residents and visitors.
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Why Eureka?
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Eureka Villages is an ASX-listed company with a growing portfolio of communities across Australia, including our all-ages rental community in Kin Kora.
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At Eureka Villages, we believe community living is about more than providing accommodation. We create welcoming communities where people feel safe, connected and genuinely at home.
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As our Guest Services & Administration Officer, you'll play a key role in the day-to-day operations of our Kin Kora community. From welcoming new residents and handling bookings to processing payments and supporting the Park Manager, your work will have a direct impact on the experience of everyone who lives in and visits the community.
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Reporting to the Park Manager, you'll work as part of the onsite team while having the independence to manage your workload and keep the office running smoothly.
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Guided by our values of Putting People First, Embracing the Challenge, Committing and Following Up, Acting with Purpose and Building Belonging, you'll join a team that takes pride in creating communities where people feel they belong.
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What's the role?
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This is a varied, people-focused role for someone who enjoys customer service, takes pride in accuracy and likes keeping things running smoothly.
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Your responsibilities will include:
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Guest services and front desk: welcoming residents,



visitors and contractors with professionalism and warmth, handling check-ins and check-outs, responding to inquiries and service requests, and assisting with smooth resident move-ins and move-outs.
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Administration and office support: assisting the Park Manager with emails, document management and scheduling, processing bookings, reservations and cancellations, managing office supplies, maintaining a professional reception area and coordinating notices and announcements.
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Financial transactions and cash handling: processing cash, EFTPOS and credit card payments, performing daily cash reconciliations and balancing tills, generating financial reports, highlighting discrepancies and following company financial policies.
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Compliance and safety: adhering to WHS policies, reporting incidents, hazards and concerns to the Park Manager, handling sensitive resident and financial information confidentially and supporting emergency procedures, including fire drills and evacuation plans.
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What's in it for you?
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At Eureka, we recognise that our people are our greatest asset.
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You'll enjoy:
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$***** per hour + Super
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A flexible schedule with a mix of weekday and weekend shifts
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The chance to be part of a welcoming community in Kin Kora
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A dynamic and supportive onsite team
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Career opportunities with a fast-growing ASX-listed company
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Work that makes a genuine and visible difference to our residents and their community
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What's it like working for Eureka?
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No two days are exactly the same.
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You might start the morning welcoming a new resident and completing their move-in, before processing payments, updating bookings, preparing a community notice or helping the Park Manager with scheduling and correspondence.
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You'll spend plenty of time interacting with residents and visitors, so we're looking for someone who is approachable, respectful and happy to help while maintaining qualified boundaries and confidentiality.
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Most importantly, you'll take pride in your work and understand that the small things matter when you're helping people feel at home.
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Is this role right for you?
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We're looking for someone friendly, organised and customer focused.
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You'll ideally bring:
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Experience in customer service, administration or front desk operations.
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Strong accuracy in financial transactions and cash handling.
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The ability to multitask and prioritise in a fast-paced environment.
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Proficiency in Microsoft Office (Word, Excel, Outlook) and booking systems.
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Excellent problem-solving, interpersonal and communication skills.
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Familiarity with financial reconciliation and reporting, and an understanding of compliance requirements in residential or hospitality settings, would be highly regarded.
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You'll also need to be available for a mix of weekday and weekend shifts and have a robust commitment to service, accuracy and resident satisfaction.
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Ready to join Eureka?
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If you're customer-focused, proactive and love working in a community-driven role, we'd love to hear from you.
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Apply today
and be part of something special at Eureka's Kin Kora community.
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Eureka is committed to creating an inclusive workplace where everyone feels respected, supported and able to contribute. All successful applicants will be required to complete relevant pre-employment checks and provide evidence of unrestricted right to work in Australia.
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📌 Guest Service Officer - Kin Kora (Gladstone Central)
🏢 Eureka Group Holdings
📍 Gladstone Central