Job Description
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About the Company:
Join one of Australia's most trusted landlord insurance providers, with more than 30 years of experience supporting landlords and tenants nationwide.n
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n With teams based in Melbourne and Perth, our client is passionate about delivering exceptional customer experiences through compassion, expertise and genuine care. Their five core values shape a professional, collaborative and supportive workplace where people are recognised for their contribution and encouraged to grow.n
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About the Prospect:
As an Enquiry Consultant, you'll be the first point of contact for customers, providing friendly, knowledgeable support and helping them navigate their insurance needs with confidence.n
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n This is a customer-focused phone-based role where every conversation matters. You'll build genuine connections with landlords and tenants while providing guidance across a range of enquiries, including:n
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Quotes, renewals and new business applications
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Policy enquiries and Certificates of Currency
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Directing claim-related enquiries to the appropriate team
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Accurately recording customer interactions and maintaining customer records
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n No two days will be the same. You'll work in a dynamic environment influenced by seasonal trends and events such as natural disasters across Australia, ensuring customers receive timely, accurate and compassionate support.n
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n You'll also play an important role in ensuring customers are well informed by following compliance requirements, underwriting guidelines and providing relevant disclosures.n
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What's On Offer:
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Competitive salary of $70,000 + super
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Monday–Friday hours with no weekends required
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Flexible working arrangements,



including the option to work from home 1–2 days per week after probation
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Convenient Burnley location with onsite car parking available (first come, first served)
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A supportive, values-led culture built on honesty, respect and teamwork
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Career development opportunities, including pathways into leadership and other areas of the business
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Employee-focused benefits including Me Days, Purchased Leave, Body & Mind Allowance and Pet Care Leave
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A Purposeful Partnerships Program providing opportunities to give back through community volunteering initiatives
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About You:
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n You're a customer-focused professional who enjoys helping people and creating positive experiences. You'll bring: n
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A genuine passion for customer service and supporting others
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Strong communication and active listening skills
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The ability to build rapport with a diverse range of customers
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Excellent attention to detail and strong organisational skills
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The ability to follow processes, procedures and compliance requirements
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A positive, team-focused attitude with the ability to build strong working relationships
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Previous customer service, contact centre or insurance experience (highly regarded)
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Availability to commence Monday 12 October (essential)
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How to Apply:
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n If you're looking for a role where you can make a difference every day while building your career with a respected Australian organisation, we'd love to hear from you.n
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n APPLY NOW!
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Please note: this position has a fixed start date of Monday 12 October. Applications from candidates unable to commence on this date cannot be considered.
For a confidential discussion, contact Hollie at SMAART Recruitment on **************. n

📌 Customer Service Consultant (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne