Company Description
"Hospitality is a work of Heart"
at Accor. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.
Located just minutes from Melbourne Airport,
ibis Budget Melbourne Airport
provides comfortable, convenient accommodation for travellers from across Australia and around the world. We are committed to delivering friendly, efficient and welcoming service to every guest, every time.
We are currently seeking a reliable and self-motivated
Guest Service Agent (Overnight)
Part Time
to join our Front Office team. This role is ideal for someone who enjoys working independently, takes pride in delivering exceptional guest experiences, and is comfortable taking care of hotel operations overnight.
As the sole team member on duty for much of the shift, you will play a critical role in ensuring guest satisfaction, hotel security and the smooth running of overnight operations.
Become a Heartist , and let your heart guide you into a world where life pulses with passion.
You must have working rights in Australia to be considered for interview and student visa holders are welcome to apply.
Job Description
Reporting to the Hotel Manager, you will be responsible for providing outstanding customer service while overseeing the hotel's overnight operations. You may also be offered daytime shifts to assist in supporting the Front Office team. Including your availability in your application will be advantageous.
Key responsibilities include:
Processing guest arrivals, departures and room allocations
Providing warm, skilled and friendly service to all guests
Responding to guest enquiries and resolving concerns in a timely manner
Managing reservations and front office administration tasks
Maintaining the safety and security of guests, staff and the property during overnight hours
Conducting property checks and completing overnight audit procedures




Ensuring accurate handover information is provided to the morning team
This position primarily works
overnight shifts from 11:00pm to 7:00am and you must be available on Saturdays and Sundays
.
Qualifications
To be successful in this role, you will demonstrate:
A positive, proactive and guest-focused attitude
Strong communication and interpersonal skills
The ability to work confidently and effectively without direct supervision
Excellent attention to detail and problem-solving skills
The ability to remain calm and professional when handling guest complaints or unexpected situations
Availability to work overnight shifts, weekends and public holidays
Previous experience in a Guest Service Agent, Front Office or Night Guest Service Agent role (preferred)
Experience using Opera Cloud (advantageous)
Additional Information
Part-time position offering guaranteed 15 hours per week minimum
Award rate:
$***** base hourly plus applicable penalties and allowances
Overnight accommodation provided while on overnight shift
Overnight allowance may be paid in accordance with applicable Award provisions
Free on-site parking
Opportunities to develop your hospitality career within the Accor network
If you are a dependable hospitality professional who enjoys working independently and creating positive guest experiences, we would love to hear from you.
Apply now and join the team at ibis Budget Melbourne Airport.
Benefits and Perks
At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Accor - Careers - Our Philosophy

📌 Guest Service Agent - Overnight (Melbourne)
🏢 AccorHotel
📍 Melbourne