Probe CX is seeking a Customer Service Agent in Melbourne to support a water utilities client. The role handles inbound inquiries and outbound calls, focusing on bill clarity, payment options, and sensitive financial hardship assessments. Training occurs onsite in Melbourne CBD with a view to flexible work later.
The ideal candidate enjoys helping customers, has robust communication skills, and can work across calls, emails, and live chat. Part-time hours and supportive benefits offered.
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