Seasonal Guest Services Host
$***** per hour | Casual
Fixed term until 3 March ****
Movie World and Wet'n'Wild, Oxenford, Gold Coast
The Opportunity
From blockbuster thrills to splash-filled adventures, help make every guest's day one to remember!
As a Guest Services Host at Warner Bros.
Movie World and Wet'n'Wild, you'll bring a warm welcome and a guest-first approach to the day-to-day operation of our Guest Services Office.
Delivering exceptional service to our guests and fellow team members, you'll help keep the fun flowing and create memories that last a lifetime.
Key Responsibilities
Ready to turn every guest interaction into an unforgettable moment?
You'll be:
Delivering exceptional service to every guest and ensuring service standards are met or exceeded
Attending and assisting with incidents throughout the park, providing support to guests and team members while following established safety and operational procedures.
Responding to guest enquiries, requests and complaints promptly to achieve positive outcomes
Following up on guest feedback and escalating unresolved concerns to the Guest Services Supervisor
Sharing relevant guest feedback with departmental stakeholders
Maintaining strong knowledge of park attractions, facilities, operations and emergency response procedures
Accurately processing point-of-sale transactions for wheelchair and stroller hire
What We're Looking For
Ready to bring your people skills to a fun, fast paced setting?
You'll bring:
A current Provide First Aid and CPR certificate is required, or willing to obtain this qualification prior to commencement
Well-developed organizational skills and strong administrative skills




A professional attitude and exceptional level of customer service as well as a positive and friendly personality
Proven conflict resolution and complaint handling skills
Ability to use initiative to solve problems quickly and efficiently
Must be available to work a seven-day rotating roster, including weekends, school holidays and evening functions
Your backstage pass to fun, friends and unforgettable memories!
Unlimited free entry to our amazing theme parks!
Earn complimentary passes to share with family and friends!
Enjoy discounts on food & beverage, retail and animal experiences across our parks!
Exclusive employee deals through our Village Employee Benefits App, partnered with 65+ major retailers!
Unique team events and awards, celebrating our people is part of the fun!
Reward and recognition programs with prizes for outstanding contributions
Wellbeing support with our on-site team and 24/7 Employee Assistance Program (EAP)
Professional development opportunities with internal training, we love to grow our talent!
At Village Roadshow Theme Parks, our purpose is easy: create joy and memories that last a lifetime.
Every day, our team brings this to life across our iconic properties , from Warner Bros.
Movie World and Sea World, to Wet'n'Wild, Paradise Country, Topgolf, Sea World Resort, Australian Outback Spectacular, and Village Roadshow Studios.
Working here isn't just a job, it's being part of a team that loves what they do, in a vibrant, fun, and supportive environment.
You'll meet amazing people, develop new skills, and help create unforgettable experiences for our guests.
We value everyone's unique contributions and encourage candidates of all backgrounds, abilities, and experiences to apply.
#J-*****-Ljbffr

📌 Seasonal Guest Services Host - Movie World (Internal) (Gold Coast)
🏢 Village Roadshow
📍 Gold Coast