Customer Service Officer - Three Springs - ID **********
Posted:
12/10/2026
Closing:
26/10/2026 12:00 AM
Position Details
Provide professional customer service and administrative support across Council operations, ensuring efficient service delivery and continuity within the Administration team.
Key Responsibilities
Deliver high-quality frontline customer service and general administrative support to customers, staff, and stakeholders.
Act as the secondary trained officer for Department of Transport licensing services and assist with Customer Service Officer duties as required.
Coordinate and manage the administrative functions of the Three Springs Cemetery, including records, enquiries, and associated documentation.
Provide administrative support to external and remote officers, with a focus on Rates Administration and backup support for Ranger Services.
Coordinate the ordering and management of stationery and office supplies and assist in maintaining efficient administrative processes.
Provide backup support for library services, including circulation functions and library exchange activities, to ensure continuity of service during staff absences or peak periods.
Maintain accurate records, process correspondence, and contribute to the smooth day-to-day operation of Council's Administration team.
Key Skills
Strong customer service and communication skills.




Excellent organisational and administrative abilities.
High level of accuracy, attention to detail, and confidentiality.
Ability to work independently and as part of a team.
Proficiency in office software and administrative systems.
Essential
Ability to demonstrate and support the values of the Shire of Three Springs.
Developed written and verbal communication and public relations skills.
Demonstrated customer service skills, including reception, telephone and face-to-face service.
Developed computer skills, including Microsoft Word and Excel.
Developed time management and organisational skills and the ability to manage diverse administrative duties.
Demonstrated accuracy and attention to detail in administrative processing and recordkeeping.
Ability to work collaboratively, follow procedures and provide reliable backup across customer service functions.
Preparedness to undertake training to improve skills and knowledge, including Department of Transport licensing training.
Desirable
Previous local government, customer service or administrative experience.
Experience in rates, cemetery or regulatory administration.
Working knowledge of basic bookkeeping and receipting.
Working knowledge of the local area.
Current national 'C' class driver's licence.
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📌 Customer Service Officer - Three Springs - Id 2354522754
🏢 MEEDAC
📍 Three Springs