Welcome new clients and set them up for success.
As an Onboarding Specialist, you'll guide customers through our platform, provide training, and ensure a smooth transition to using our platform.
About Us
Resly isn't just a workplace, it's a playground for tech wizards!
We're a tight-knit crew of creative minds crafting the future of hospitality management software.
From our vibrant Gold Coast HQ to remote setups across AUS/NZ/Philippines/Sri Lanka, we embrace flexibility without sacrificing innovation.
We're growing fast, and onboarding is critical to our success.
This role plays a key part in shaping first impressions, driving customer confidence, and ensuring our clients get value from day one.
Work from anywhere in AUS/NZ
Significant opportunity for growth as we scale
A company that values ownership, innovation, and impact
Opportunity to influence customer experience and onboarding processes
Be at the forefront of hospitality tech and make a real impact
The Role
As a Client Onboarding Specialist at Resly, you're the bridge between a signed deal and a successful customer.
You'll guide current clients through their onboarding journey — from kickoff to go-live — ensuring they're confident, set up correctly, and ready to succeed.
This role is equal parts project management, product education, and customer experience.
You'll work closely with customers and internal teams to remove friction, solve problems quickly, and deliver a smooth, high-quality onboarding experience.
What You'll Do
Lead new clients through the onboarding journey from kickoff to go-live
Deliver training sessions and product education tailored to customer needs




Configure customer accounts and ensure accurate, high-quality setup
Identify and remove onboarding blockers quickly and proactively
Manage timelines and keep onboarding projects on track
Build strong relationships with customers, acting as their trusted guide early on
Collaborate with Support, Product, and Sales to improve onboarding processes
Capture customer feedback and identify opportunities to improve the onboarding experience
What We're Seeking
Experience in customer onboarding, implementation, or customer success (ideally in SaaS)
Strong communication and presentation skills, with the ability to train and guide customers confidently
Highly organised, with the ability to manage multiple onboarding projects simultaneously
Problem-solving mindset, with a proactive approach to identifying and resolving issues
Comfortable working cross-functionally in a fast-paced environment
Ability to build rapport and trust with a wide range of customers
Experience working remotely and collaborating across time zones
Nice to Have
Experience in hospitality, property management systems, or similar industries
Familiarity with SaaS onboarding tools and processes
Experience configuring software systems or handling data migrations
Exposure to tools like Intercom, Monday.com, or similar
What Success Looks Like
Customers go live smoothly, on time, and with confidence
Reduced time-to-value for current clients
Strong relationships built early in the customer lifecycle
Continuous improvements to onboarding processes and experience
GOLD COAST (HQ)
Corporate Centre One,
Level 1/2 Corporate Ct, Bundall QLD ****
#J-*****-Ljbffr

📌 Client Onboarding Specialist (Gold Coast)
🏢 Resly
📍 Gold Coast