Elsevier is seeking a Customer Success Manager to drive adoption, engagement, and value realization for customers across Solutions and Research Sales portfolios in a global, matrixed workplace.
You will coordinate with onboarding, training, and consulting functions to ensure successful adoption and renewal.
The role emphasizes customer retention, upsell opportunities, and collaboration with Sales, Training, and Product teams to deliver ROI and measurable outcomes.
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📌 Customer Success Manager: Drive Adoption, Renewals & Growth (Sydney)
🏢 RX Brasil
📍 Sydney
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