We are recruiting for two (2) Service Delivery Manager positions within our Language Services branch. As our branch modernises its operating model, implements digital solutions, and builds sustainable interpreter and translator capacity, these roles will play a critical part in ensuring reliable, high-quality, whole-of-government language services.
Stream 1: Service Delivery Manager – Workforce Demand and Capacity
Primary Responsibilities:
Develop workforce demand and supply profiles, analysing language trends, allocation outcomes, and emerging client requirements
Oversee and manage casual pool performance, quality, availability, and operational communications
Work with executive leaders to translate data insights into recruitment, onboarding, training, and capability priorities
Create actionable dashboards tracking active availability, fill rates, high-demand languages, and unmet request trends
Lead and mentor workforce administration and coordination staff to ensure smooth operational processes
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📌 Service Delivery Manager (Sydney)
🏢 Hr Partners
📍 Sydney