Warehouse Operations Agent DHL eCommerce (AU) Pty Ltd Warehousing, Storage & Distribution (Manufacturing, Transport & Logistics) Full time The Warehouse Operations Agent is responsible for the accurate and efficient processing of eCommerce parcel freight for both domestic and international distribution. This role ensures timely handling, sorting, and dispatch of parcels in compliance with DHL standards, safety regulations, and customer service expectations
Key Responsibilities
Parcel Processing & Handling
Receive, sort, and process eCommerce parcels for domestic and international networks
Ensure parcels are scanned accurately into the system for tracking and visibility
Prepare shipments for dispatch according to operational schedules
Quality & Compliance
Adhere to DHL operational procedures and safety standards
Conduct quality checks to ensure parcels meet compliance requirements
Report discrepancies, damages, or irregularities promptlyOperational Efficiency
Maintain workflow productivity to meet service level agreements (SLAs)
Support continuous improvement initiatives within the warehouse
Team Collaboration
Work closely with supervisors and team members to achieve daily targets
Assist in cross-functional tasks as required
To be considered,
you must have:
Australian work rights are required for this position
Skills & Qualifications
Skills & Qualifications
Essential
Forklift license
LF or LO forklift licence is required
Previous experience in warehouse or logistics operations
Minimum of 6 months or less warehouse or logistics experience is required
Ability to work in a fast-paced setting with attention to detail
Basic computer literacy for scanning, data entry and shipment processing
Physical fitness to handle manual tasks (lifting, sorting)
Must be available to work Monday to Friday, morning shifts
Shift hours are 7am - 3pm
Desirable
Knowledge of eCommerce post or commercial parcel logistics processes
Key Competencies
Customer Focus
Attention to Detail
Teamwork & Collaboration
Problem Solving
Safety Awareness
Working Conditions
Hours are Monday to Friday, 7am to 3pm
Warehouse setting with manual handling requirements
PPE provided and adherence to safety protocols mandatory
Career Path
Opportunities for progression into roles such as Team Leader, Supervisor, or Specialist Operations roles within DHL eCommerce
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