Job Description
Customer Service & Accounts Receivable Officer
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Melbourne, VIC | Full-Time | Textiles
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n Our client is seeking a friendly, organised and proactive Customer Service & Accounts Receivable Officer to support their day-to-day operations.n
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n Combining customer service, reception and accounts receivable, this hands-on position offers plenty of variety. You'll be a welcoming first point of contact, help customers with their enquiries and keep invoicing and payments running smoothly.n
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About the Role
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Customer Service & Administration
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Respond to phone and email enquiries, providing helpful, professional service.
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Assist customers with orders, product availability, pricing and delivery updates.
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Work with internal teams to resolve queries and keep customers informed.
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Welcome visitors, manage correspondence and provide reception support.
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Maintain accurate records and assist with general office administration.
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Build strong customer relationships through reliable service and follow-up.
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Accounts Receivable
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Prepare and issue customer invoices and credit notes.
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Process payments and accurately allocate receipts.
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Monitor accounts and follow up overdue payments.
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Reconcile customer accounts and investigate payment discrepancies.
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Resolve account enquiries and liaise with the accounts team on outstanding balances.
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Maintain accurate records and assist with regular reporting.
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About You
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nYou're approachable, reliable and comfortable balancing customer enquiries with tasks that require accuracy and attention to detail. You take ownership of your work and follow things through.n
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nYou'll ideally bring:n
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Experience in customer service, reception, administration or accounts receivable.
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Robust communication skills and a professional telephone manner.
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Good numerical skills and close attention to detail.
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Confidence using Microsoft Office and accounting or ERP systems.
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Strong organisational skills and the ability to manage competing priorities.
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A proactive approach to solving problems.
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The ability to work independently and contribute to a team.
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What's on Offer?
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A varied full-time role across customer service, administration and accounts.
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The opportunity to join an established textile business.
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A friendly, supportive team environment.
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A hands-on position where your contribution makes a difference.
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Interested? Apply now with your resume. We'd love to hear from you.