Assistant Store Manager (2IC) | Iconic Jewellery Retailer
Be Part of a Legacy. Lead with Passion. Shine Every Day.
For generations, our client has been helping customers celebrate life's most meaningful moments. With a rich heritage, a trusted reputation, and a commitment to exceptional craftsmanship and customer service, they have become one of the most respected names in jewellery retail. An exciting opportunity now exists for an experienced Assistant Store Manager (2IC) to join the team and play a key role in the continued success of this highly regarded store.
This is more than a retail role. It's an chance to be part of a business built on tradition, quality, and creating unforgettable customer experiences.
The Opportunity
As the Assistant Store Manager, you will work closely with the Store Manager to drive sales performance, inspire the team, and ensure every customer receives the premium service the brand is renowned for. You will lead by example on the shop floor, support day-to-day operations, and step into leadership responsibilities whenever required.
Key Responsibilities
Support the Store Manager in all aspects of store operations
Lead, coach and motivate a high-performing retail team
Deliver exceptional customer experiences and personalised service
Drive sales and achieve individual and team targets
Assist with visual merchandising and store presentation
Manage stock control, inventory and security procedures
Handle customer enquiries and resolve issues professionally




Provide leadership and guidance as the second-in-charge of the store
About You
To be successful in this role, you will bring:
Proven experience in a retail leadership role, such as Assistant Manager, Team Leader, Supervisor or Senior Sales Consultant
Strong retail sales experience with a passion for customer service
Ability to motivate and develop team members
Excellent communication and relationship-building skills
High attention to detail and presentation standards
Confidence working towards KPIs and sales targets
A genuine appreciation for luxury products, jewellery or premium retail brands
What's on Offer?
Join a well-established and highly respected jewellery retailer
Work with a passionate and supportive team
Competitive salary package plus incentives
Career growth and development opportunities
Be part of a brand with a proud history and outstanding reputation
Enjoy a rewarding role helping customers celebrate life's special moments
If you're an experienced retail professional who thrives in a customer-focused environment and is ready to take the next step in your leadership career, we'd love to hear from you.
At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
#J-*****-Ljbffr

📌 Assistant Store Manager (Melbourne)
🏢 empire group
📍 Melbourne