Job Description
About the Opportunity
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n An exciting opportunity is available for an experienced and resilient Customer Service Officer to join a busy Queensland Government maintenance coordination team.n
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n This isn't your typical customer service role! We're looking for someone who genuinely thrives in a fast-paced, high-pressure environment, enjoys being busy and can confidently juggle multiple priorities throughout the day.n
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n Working within a high-volume service delivery team, you'll be responsible for managing customer enquiries, coordinating maintenance requests and liaising with contractors and stakeholders to ensure essential maintenance services are delivered efficiently across government-owned properties and facilities.n
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n With a constant flow of phone calls, emails and competing priorities, you'll need to be adaptable, solutions-focused and comfortable thinking on your feet.n
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What You'll Be Doing
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Manage a high volume of inbound and outbound customer calls in a busy environment.
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Respond to customer enquiries and coordinate maintenance requests received via phone, email and online portals.
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Action and manage a high-volume shared inbox, ensuring enquiries and requests are prioritised and responded to efficiently.
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Coordinate maintenance requests across a diverse portfolio of government-owned properties.
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Liaise with contractors, suppliers and internal stakeholders to arrange maintenance works, monitor progress and follow up on outstanding requests.
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Handle challenging customer conversations professionally, demonstrating patience, resilience and strong conflict resolution skills.
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Accurately update internal systems, maintain records and process work orders and documentation.
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Manage multiple competing priorities, adapting quickly to changing demands and urgent requests.
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Work collaboratively with a busy team to achieve service delivery targets and maintain high customer service standards.
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About you
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Previous experience in a high-volume, fast-paced customer service or administrative environment is essential.
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Experience managing a high volume of inbound and outbound phone calls, emails and customer enquiries.
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Strong multitasking skills with the ability to switch between tasks, manage interruptions and prioritise urgent requests.
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Excellent telephone manner and the confidence to manage difficult or frustrated customers professionally.
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A resilient, adaptable and positive personality who genuinely enjoys working in a busy environment.
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Strong attention to detail and the ability to maintain accuracy while working under pressure.
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Excellent communication, problem-solving and organisational skills.
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Confidence using multiple computer systems and managing large volumes of information.
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A proactive, team-focused attitude and willingness to learn.
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Experience in call centres, insurance, maintenance dispatch, work order coordination or high-volume skilled services environments will be highly regarded.
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n Previous Queensland Government experience is not essential. We're more interested in finding someone with the right attitude, resilience and experience working in a genuinely fast-paced environment.n
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Benefits
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Mackay Location
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Contract up to January ****, possible extension
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$***** Per Hour + 12% Superannuation (PAYG Agency Contractor)
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***** hours per week, Monday to Friday
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Weekly pay cycle
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What you need to do now
Click APPLY NOW and upload your CV (MS Word preferred) n
n We actively encourage the use of Cover Letters to highlight your relevant skills and experience aligning to the role.
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Confidential enquiries can be directed to:n
n Alana Huntern
n Principal Consultant
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Kingston Human Capital specialises in recruitment for the Queensland Government and Public Sector.
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If this role isn't quite right for you, but you are seeking a similar opportunity, reach out for a confidential discussion about your career.

📌 Ao3 Maintenance Support Officer (North Mackay)
🏢 Kingston Human Capital
📍 North Mackay