Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our workplace?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.
Perm Part-Time | $***** p/h + Super Join a trusted national brand where your customer service skills truly make an impact.
Our Epping Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.
If you thrive in a fast-paced environment, enjoy face-to-face interaction, and want a role with variety, this is the perfect opportunity.
About the Role
As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.
Rostered Hours: Tuesday to Saturday, 8:00am-1:00pm (25 hours per week) Flexibility: Some Saturdays may be full-day shifts, with a rostered weekday off to balance hours.
Full-day Saturday work will be paid at overtime rates after standard hours, with standard hours paid including shift loadings.
You will be responsible for:
Delivering warm, professional face-to-face customer service
Selling of Vehicle Accessory Products
Greeting customers and visitors with a positive, helpful attitude
Managing phone, email and in-person enquiries
Supporting the Service Centre Manager with daily operations
Updating customers on repair lead times
Conducting basic repair inspections on vehicles
Educating customers on our full range of services




Scheduling repair bookings and managing workflow
Issuing invoices and raising job authorities
Resolving customer concerns and following up queries
About You
Strong customer service experience (face-to-face preferred)
Excellent verbal and written communication skills
Professional presentation and a positive attitude
Ability to problem-solve and create customer-focused solutions
Strong time management and ability to prioritise in a busy environment
Intermediate-advanced Microsoft Office skills
Administration experience supporting daily operations
Comfortable with sales and confident in educating customers on additional services
A current driver's licence (essential)
Full Australian work rights (essential)
Why Join Us?
Supportive, collaborative team culture
Opportunities for growth and development
Competitive hourly rate
Reward & Recognition programs
Work with a respected national brand
O'Brien® is a trusted brand that has been committed to community, environment, and people for over a century.
Our ethos is built on the foundation of trust and hard work, with a longstanding sense of purpose and a commitment to safety, quality, and people.
Founded in February **** by Frank G. O'Brien on Allen Street, Waterloo,



O'Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well-being.
Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company.
Today, O'Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers.
Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year.
O'Brien® also is part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.
Our expertise extends beyond vehicles - since ****, O'Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses.
Our tailored glazing solutions are designed to meet the unique needs of every customer.
In **** O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia.
O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents.
Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies.
Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.
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📌 Customer Experience Expert (Sydney)
🏢 Belron
📍 Sydney