Job no:
******
Work type:
Full time
Location:
Adelaide CBD
Categories:
Administration, Business and Management
Central Adelaide Local Health Network (CALHN) - Manager Consumer Experience Team
Adelaide CBD SA **** | Allied Health and Consumer Partnerships
ASO8: $130,046 to $134,956 p.a. plus superannuation and salary packaging
Permanent full time | 37.5 hours per week
About CALHN
At Central Adelaide Local Health Network (CALHN), we're shaping the future of health through clinical care, research and innovation.
Join a network that delivers safe, connected and high-quality healthcare, where your work can make a real difference to patients, carers and communities.
At CALHN, every voice matters.
We prioritise the safety of our staff and patients, and stay connected across teams to deliver a seamless patient journey through our Safe and Connected Operating Model.
About the Role
Lead CALHN's Consumer Experience Team and Consumer Experience Program, overseeing complaints, compliments and early resolution processes.
Drawing on consumer feedback, survey data and risk insights, you will provide leadership, expert advice and governance oversight to support service improvement, strengthen quality and promote consumer-centred care across CALHN.
Working in partnership with consumers, carers and staff, you will help ensure diverse perspectives inform service design, delivery and continuous improvement.
Lead and develop the Consumer Experience Team
Oversee complaints, compliments and early resolution
Analyse feedback, surveys and emerging risks to identify opportunities for improvement




Provide expert advice and deliver governance reporting for the CALHN Consumer Experience Program
Partner with consumers and teams to strengthen consumer-centred care and service excellence
Utilise consumer feedback and insights to support CALHN in driving continuous improvement, enhancing service quality and strengthening the experience of our diverse consumers
About You
To be successful in this role you will:
Hold a relevant degree or equivalent skills and experience
Lead teams and consumer experience or feedback services
Resolve sensitive complaints with sound judgement
Turn data into insights and service improvements
Influence stakeholders and write explicit executive reports
Bring knowledge of consumer centred care, healthcare complaints management, governance, risk and quality improvement.
Your ability to build staff capability and manage competing priorities will help embed a consistent, responsive approach across CALHN.
Why You'll Love It Here
A great career is more than the work you do.
At CALHN, you'll have benefits, flexibility and support to help you thrive at work and beyond.
Access salary packaging and novated lease options




Build your skills and explore career pathways across CALHN
Share expertise with colleagues across disciplines
Explore flexible work options where available
Enjoy leave loading, fitness discounts and flu vaccinations
Access confidential wellbeing support for you and your family
Salary packaging includes up to $9,010 for living expenses and $2,650 for meals and entertainment, plus pre tax superannuation options.
Diversity and Inclusion
We're committed to building an inclusive workplace where everyone feels safe, respected and supported.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds and LGBTQIA+ communities.
Application Information
Please refer to the role description for the essential educational or vocational qualifications and full requirements of the role.
Role description: ****** - RD for Manager - Consumer Experience Team.pdf
Appointment is subject to satisfactory criminal history clearances and compliant immunisation screening as indicated in the role description.
Immunisation risk category: C
.
Curious about this role
Connect with Ash Green - Executive Officer, Allied Health and Consumer Partnerships
Email:
******
Applications close: 11:55 pm, Sunday 08 November ****
Job reference: ******
Visit SA Health Careers for Australian and international applicant guidelines
Advertised:
23 Oct **** Cen.
Australia Daylight Time
Applications close:
08 Nov **** Cen.
Australia Daylight Time
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📌 Manager, Consumer Experience Team (Adelaide)
🏢 Health
📍 Adelaide