Customer Service Officer | Wollongong, Links
Service Integrated Communities | Wollongong
Customer Service Officer | Aged Care | Wollongong,Links
The prospect | Valued for the impact you make
.
With your enthusiasm for customer service and as the initial pointof contact for visitors to Warrigal Links, located in Wollongong,you will deliver professional support and services to bothcustomers and the broader community.
In this dynamic role, you willexcel in providing outstanding customer service, embrace thevariety in your daily tasks, and demonstrate a strong ability toengage with people.
The benefits | Recognising the difference youmake
Part time position 30 hours per week, with the flexibilityto work across a 7 day week between the hours of 7.00am to*****pm
Hourly rate: $***** - $***** + Superannuation + penaltyrates for nights and weekends, and NFP salary packaging (pay upto $18,550 less tax per year, meaning more money for you!)
A fantastic on-boarding program to set you up for successand ongoing support
Subsidised access to your local gym and 200+ more acrossthe country with a Fitness Passport
24/7 access to mental, physical, social, and financialsupport via the LifeWorks app
The requirements | What it takes to do thiswork
No matter your role, it takes a real love ofcaring, a willingness to jump in and do the work, and a genuinedesire to make a difference.
As a Customer Service Officer, you'llalso need:
Extensive customer service experience in a customer facingrole
Demonstrated experience in reception duties, cash handling,invoice cost coding, and strong data entry skills
Sound computer literacy skills for accurate and efficientdocumentation




Experience developing and maintaining customerrelationships
Demonstrated strengths in planning, time management,flexibility and technology use
An understanding of the needs of older people
What our people love about workinghere
Feeling safe and supported:
We've built ahighly supportive, close-knit community that values and respectseach other.
Find approachable, empathetic leaders intent onlistening to your ideas; and processes, policies and resources thatallow you to do your job well.
You'll have the support you need toprovide exceptional care, without feeling overwhelmed.
Here we haveeach other's back – no matter what.
One team, united in our purpose
: We supportolder people to have great lives.
We put older people first ineverything we do.
On an everyday level, we help them age withdignity, independence, happiness, and connectedness.
On a bigpicture level, we're challenging ageist thinking in Australia.
Thisis the Warrigal Way.
Who we are | A community who cares
Warrigalhas firmly established itself in the aged care community for over60 years.
We're proud of the diverse range of retirement living andaged care services we've built up in that time, but we still havethe same appetite to grow and innovate.
Meaning, you'll have thechance to move around,



get promoted or explore different areasacross our expanding business in Illawarra, Southern Highlands,Queanbeyan, and Canberra – if that's what you want.
You are the difference | Create a meaningfullegacy
At Warrigal, you're not just doing care work.
You're shaping asociety that respects and celebrates ageing, connects families, andfrees up their time to create treasured, lasting memories.
You'recreating a culture of kindness, compassion and understanding thatcan be passed down to future generations.
Let this be yourlegacy.
Join us and be the difference
We reserve the right to shortlist and interview upon applicationreceipt and this vacancy may be closed once a suitable applicant has accepted a letter of offer.
We proudly acknowledge the Traditional Custodians of the landson which we work and live, and we honour their ongoing cultural andspiritual connections to Country.
We pay our respects to Elderspast, present, and emerging.
At Warrigal, you are the difference.
We believe in celebratingdiversity and creating a culture of inclusion and support ineverything we do.
We embrace the unique experiences, backgrounds,identities, abilities, and perspectives of our residents,customers, staff and volunteers to create a warm and welcomingenvironment where everyone feels valued andrespected.
Realise your potential in a place where appreciation, belonging,growth and purpose allows everyone to thrive.
If successful, you may be asked to do a medical, NationalCriminal History Check or NDIS Worker Screening Check, and providereferences.
#J-*****-Ljbffr

📌 Customer Service Officer | Wollongong, Links
🏢 Warrigal
📍 Wollongong