Airnorth has an exciting prospect for a Customer Contact Consultant to join our team.
Reporting to the Reservations and Customer Support Manager, you will be responsible for arranging reservations and bookings for our valued customers whilst maintaining a high level of excellent customer service.
RESPONSIILITIES
Processing bookings and issuing tickets to meet our customers' requests including our corporate clients
Providing accurate information on all aspects of reservations to Travel Agents and other industry partners
Answering queries and processing bookings generated via our website
Ensuring reservations-related paperwork and queues are actioned accordingly
Processing of pre-paid excess baggage
Ensuring passengers are aware of schedule changes and delays
SKILLS & EXPERIENCE
Excellent time management and communication skills
High level of customer service delivery
Data entry experience
Willingness to work within a team environment
Enthusiasm and confidence
Experience with Amadeus, fares and ticketing or previous positions within the travel industry will be highly regarded
Why Join Airnorth?
Exclusive Travel Perks – Discounted domestic and international airfares
Lifestyle Benefits – Enjoy discounted health insurance, gym memberships, and access to an employee assistance program
Growth & Development – Be part of a team where you impact commercial success




You must have the legal right to live and work in Australia.
The Airnorth Family
More than just a business, Airnorth are a part of the social and economic fabric of northern Australia, and vital to many of our clients.
The symbiotic relationship between our people, our clients and the communities makes us truly different.
This year Airnorth celebrates mastering Australia's northern skies for over 45 years.
Whilst we remain true to our Territory roots and continue to maintain our headquarters in Darwin employing over 225 staff across administration and operational capacities, we recently opened a new office base in the heart of metropolitan Perth, Western Australia.
The business divisions that make up Airnorth and how we transform the way our customers travel consist of: CAMO Commercial Corporate Services Engineering Finance Flight Operations Ground Operations Human Resources Safety and Compliance
We're proud of everything we've achieved as a regional airline.
It's our people who make us who we are, and as we continue to evolve as a business, it's the passion, knowledge and pioneering vision of our team that inspires and motivates us to deliver on our promise: to provide our customers with the best in class regional air services, specialising in connecting people to unique and often difficult to reach destinations.
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📌 Customer Contact Consultant (Darwin)
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