We are a highly regarded not-for-profit, values-based organisation, offering residential, community and in-home aged care for over 30 years, to older people living in and around the city of Manningham.
Job Description
About the Role
We are seeking an experienced and customer-focused Admissions Coordinator to join the MannaCare Residential Services team on a permanent full-time basis.
Reporting directly to the Executive Director Residential Services, this role is responsible for coordinating and managing the resident admissions journey across Cassia House, 90 Beds and Doncaster Melaleuca Lodge (DML) 60 beds, a total of 150 beds facility.
You will be the key contact for prospective residents, families, referral partners and internal teams, supporting enquiries through to admission while ensuring a positive, seamless and person-centred experience.
This role plays an important part in supporting occupancy outcomes by building strong referral relationships, managing admissions processes and ensuring prospective residents and their representatives receive accurate information, guidance and support throughout their transition into residential care.
Key Responsibilities
Manage resident enquiries from initial contact through to admission, providing a positive and seamless experience for residents and families
Conduct tours, interviews and meetings with prospective residents and representatives
Coordinate admissions, including documentation, agreements, fees, accommodation payments and admission requirements
Work collaboratively with Care Managers,



Unit Managers and administration teams to ensure smooth resident transitions
Build and maintain strong relationships with referral partners including hospitals, GP clinics and community groups
Maintain accurate admission, enquiry and respite records and provide reports as required
Identify opportunities to improve enquiry conversion, occupancy outcomes and resident experience
What We Offer
Chance to play a key role in shaping the resident experience from initial enquiry through to admission
Supportive and collaborative workplace culture
Make meaningful impact within a values-based aged care organisation
Salary packaging benefits including up to $15,900 for living expenses, meal and entertainment card up to $2,650 per annum, plus novated leasing options
Free onsite parking
About You
Previous experience in aged care admissions, administration, customer service or a similar role
Understanding of residential aged care admission processes, fees and charges
Robust communication, relationship-building and negotiation skills
Excellent organisation skills with strong attention to detail and accuracy
Ability to manage competing priorities and work autonomously
Confident using computer systems and maintaining accurate records
Professional, positive and customer-focused approach
If you are passionate about supporting older people and creating a positive first experience for residents and families entering residential care, we would love to hear from you.
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📌 Admissions Coordinator (Melbourne)
🏢 MannaCare
📍 Melbourne