Guest Services Host
$***** per hour | Casual Fixed Term until 25th January ****
Sea World, Main Beach, Gold Coast
The Opportunity
Every great day at Sea World starts with a warm welcome.
We're looking for passionate and guest-focused individuals to join our Guest Services team as a Guest Service Host, helping create memorable experiences for guests throughout their visit.
As a key part of our front of house team, you'll be the friendly, welcoming face guests meet at our Guest Services Office, Animal Adventure Centre and Reception Desk, helping set the scene for an unforgettable visit from the moment they arrive.
This role is perfect for someone who thrives in a fast paced, fun filled theme park environment and has the flexibility to work a 7 day rotating roster between 8.30am and 6.30pm, including weekends, school holidays and the occasional evening event.
You'll share your knowledge of our attractions, products and experiences, all while delivering warm, professional service that makes every guest feel truly special.
Key Responsibilities
You will be helping guests make the most of their visit while delivering outstanding service and support across a range of Guest Services functions, including
Answering telephone, email and face to face enquiries
Assisting lost and found enquiries in accordance with set procedures




Processing Animal Adventure bookings and ticket upgrades
Conducting VIP escorts and park familiarizations
Handling feedback or complaints and solving or following up in accordance with set procedure
Conducting Main Reception duties including answering switchboard calls, mail/courier processing, daily reporting of park operations etc.
Responding and participating in emergency situations when required, in line with policy and procedures
Providing thorough knowledge of all Village Roadshow Theme Parks properties
What We're Looking For
Ready to bring your people skills to a fun, rapid paced setting?
You'll bring:
A current Provide First Aid and CPR certificate is required, or willing to obtain this qualification prior to commencement
Well-developed organizational skills and strong administrative skills
Previous reception experience with communication systems and/or switchboard experience
A positive, friendly and enthusiastic personality
A professional attitude and exceptional level of customer service
Proven conflict resolution and complaint handling skills
Ability to use initiative to solve problems quickly and efficiently
Must be available to work a seven-day rotating roster, including weekends, school holidays and evening functions
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📌 Seasonal Guest Services Host - Sea World (Internal) (Gold Coast)
🏢 Village Roadshow
📍 Gold Coast