Our busy physiotherapy practice & Pilates studio is looking for a friendly, reliable and organised person to join our Customer Care Team. You'll be responsible for patient reception and customer care, phone and email enquiries, appointment bookings, invoicing and receipting, EFTPOS/HICAPS and Medicare payments, end-of-shift balancing, general administration and helping keep our studio running smoothly.
Key responsibilities
- Patient reception and customer care
- Phone and email enquiries
- Appointment bookings
- Invoicing and receipting
- EFTPOS/HICAPS and Medicare payments
- End-of-shift balancing
- General administration
About you
- Must have previous experience using the PracSuite customer booking system, or experience with another Medical Customer Booking System
- Excellent customer service and communication skills
- Reliable, punctual and well organised
- Strong attention to detail
- Confident with computers and quick to learn new systems
- Can multitask and work calmly under pressure
- Works well both independently and as part of a team
- Experience in an allied health or medical environment — highly desirable
- Some social media and/or newsletter experience — desirable