Customer Engagement Consultant | Leading Australian Airline

Customer Engagement Consultant | Leading Australian Airline

Sydney | Hybrid | Full-Time Contract | Start 9 November

Love talking to people? Confident on the phone and enjoy helping customers get more out of their membership?

We're looking for confident, motivated and customer-focused people to join the Business Rewards team of one of Australia's leading airlines.

You'll be engaging with existing business customers, helping them understand the benefits of their membership, answering enquiries and identifying opportunities to increase their engagement with the rewards program.

This is a fast-paced, phone-based customer engagement role within a busy contact centre environment. We're looking for people who enjoy speaking with customers, can handle high call volumes and are comfortable working towards explicit performance targets.

What You'll Be Doing

- Making outbound calls to existing business rewards members.
- Handling inbound customer enquiries and providing excellent service.
- Educating customers on membership benefits, rewards and available offers.
- Identifying opportunities to improve customer engagement and program usage.
- Managing customer follow-ups, digital requests and general administration.
- Working towards KPIs covering call activity, quality, customer experience and engagement.
- Keeping accurate customer records and updating CRM systems.

Customer Engagement Consultant | Leading Australian Airline

Sydney | Hybrid | Full-Time Contract | Start 9 November





Love talking to people? Confident on the phone and enjoy helping customers get more out of their membership?

We're looking for confident, motivated and customer-focused people to join the Business Rewards team of one of Australia's leading airlines.

You'll be engaging with existing business customers, helping them understand the benefits of their membership, answering enquiries and identifying opportunities to increase their engagement with the rewards program.

This is a fast-paced, phone-based customer engagement role within a busy contact centre environment. We're looking for people who enjoy speaking with customers, can handle high call volumes and are comfortable working towards clear performance targets.

What You'll Be Doing

- Making outbound calls to existing business rewards members.
- Handling inbound customer enquiries and providing excellent service.
- Educating customers on membership benefits, rewards and available offers.
- Identifying opportunities to improve customer engagement and program usage.
- Managing customer follow-ups, digital requests and general administration.
- Working towards KPIs covering call activity, quality, customer experience and engagement.
- Keeping accurate customer records and updating CRM systems.

What We’re Looking For





We're particularly interested in people with experience in high-volume contact centres, outbound calling, customer service or retention environments.

Ideally, you’ll have:

- Previous experience in a busy contact centre or phone-based customer engagement role.
- Confidence making outbound calls and managing inbound enquiries.
- A proven track record of meeting KPIs and performance targets.
- Strong communication skills and a friendly, professional phone manner.
- The ability to balance call volumes, quality and customer outcomes.
- A resilient, positive attitude and the ability to thrive in a fast-paced workplace.
- Good administration skills and attention to detail.
- Experience using CRM systems, ideally Salesforce or Genesys.

You dont need to be a hardcore salesperson.

We’re looking for people who can have great conversations, build rapport quickly and deliver a positive customer experience while achieving their targets.

What’s On Offer?

- Hybrid working arrangement: 3 days in the Sydney office and 2 days working from home.
- Contract: 9 November 2026 to 30 June 2027.
- Work with one of Australia’s most recognised airline brands.
- Additional employee perks and benefits.
- An established customer base, with no cold calling to complete strangers.
- A supportive, team-based contact centre environment.

Interested?

If you’ve got solid contact centre experience, enjoy engaging with customers and are comfortable working towards KPIs, we’d love to hear from you.

#J-18808-Ljbffr

📌 Customer Engagement Consultant | Leading Australian Airline (Sydney)
🏢 The Aquarium
📍 Sydney