- Join a large-scale digital transformation program within a leading national organisation.
- Drive the delivery of enterprise eCommerce, loyalty and customer engagement initiatives.
- Work across complex platforms, integrations and customer experiences in a highly visible role.

- Join a large-scale digital transformation program within a leading national organisation.
- Drive the delivery of enterprise eCommerce, loyalty and customer engagement initiatives.
- Work across complex platforms, integrations and customer experiences in a highly visible role.

What's on Offer

This is an exciting opportunity for a Senior or Lead Business Analyst to play a pivotal role in a major eCommerce and Loyalty transformation program. Working within a complex enterprise environment, you'll partner with senior stakeholders, technology teams and vendors to shape customer‑centric digital solutions that deliver tangible business outcomes.

You’ll have the opportunity to influence strategic decisions, drive priorities and contribute to the future state of digital commerce and customer engagement capabilities across the organisation.

Benefits

- 12-month contract with strong likelihood of extension.
- Competitive daily rate.
- High‑profile transformation program with executive visibility.
- Opportunity to work on market‑leading digital commerce and loyalty platforms.
- Cooperative and fast‑paced delivery environment.
- Hybrid working arrangements and modern office facilities.
- Exposure to enterprise‑scale customer, data and digital initiatives.

The Opportunity

As a Senior / Lead Business Analyst,



you will take ownership of requirements and delivery outcomes across a significant eCommerce and Loyalty transformation. Acting as a trusted advisor to both business and technology stakeholders, you will help shape the future customer experience while ensuring solutions align with business objectives and enterprise architecture.

Key areas of focus include:

- Defining and documenting business and system requirements across digital commerce, loyalty and customer engagement platforms.
- Leading workshops and stakeholder engagement activities across multiple business divisions.
- Mapping customer journeys, integrations, dependencies and data flows across the digital ecosystem.
- Supporting platform integration, consent management and legacy system migration initiatives.
- Applying Product Ownership principles to prioritise initiatives, manage competing demands and support successful delivery outcomes.

The Organisation & Culture

Our client is a large, nationally recognised organisation undertaking a significant investment in digital transformation and customer experience. With a strong focus on innovation, collaboration and continuous improvement, the organisation offers a supportive and delivery‑focused environment where experienced professionals can make a genuine impact.





You’ll join a high‑performing team working on strategic initiatives that influence how customers engage with the business, while collaborating with experienced leaders and specialists across technology, product and operations.

Skills & Experience

To be successful in this role, you will bring:

- Proven experience as a Senior or Lead Business Analyst delivering eCommerce and/or Loyalty transformation programs.
- Strong understanding of digital commerce platforms, loyalty ecosystems and customer engagement solutions.
- Demonstrated experience gathering, analysing and documenting complex business and technical requirements.
- Robust stakeholder management and workshop facilitation skills, with the ability to influence senior leaders.
- Experience working across enterprise integrations, customer journeys, data flows and digital platforms.
- Product Ownership capability, including backlog management, prioritisation and outcome‑focused delivery.
- Ability to navigate ambiguity, manage competing priorities and drive initiatives forward.
- Experience with platforms such as Braze, or similar customer engagement technologies, will be highly regarded.
- Exposure to Retail, FMCG, CRM, Customer Data Platforms (CDP) or Customer Identity programs is advantageous.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.

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📌 Senior / Lead Business Analyst (Ryde)
🏢 Peoplebank
📍 Ryde